Matthew Fields
Gray,USA
Summary
Subject matter expert in ProcyteDX with proven experience advising technicians and recommending courses of action as Instrument Technician. Assists teams in reviewing technical data and evaluating potential improvements. Well versed in SAPME and applicable hardware.
Astute Instrument Technician with over four years' experience repairing, maintaining and calibrating instrumentation. Technologically sophisticated with expert-level knowledge in repair of ProcyteDx. Critical and analytical-minded with sound decision-making skills.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
10
10
years of professional experience
Work History
Instrument Technician SR I
Idexx
12.2021 - Current
- Duties include: Working and repairing Veterinary hematology equipment; analyzing results and identifying discrepancies; updating and reviewing work procedures when applicable; initiating special projects to rectify problems in workflow. LEAN certified.
- Calibrated and maintained laboratory instruments to ensure optimal performance and reliability.
- Conducted routine inspections and troubleshooting of equipment to minimize downtime.
- Developed and implemented preventive maintenance schedules for critical instrumentation.
- Trained junior technicians on best practices for equipment operation and safety protocols.
Call Center / Dispatch Supervisor
Manchester Transit Authority
09.2020 - 08.2021
- Duties include: Taking calls and answering questions and reserving rides for Demand Response. Reviewing routes for compliance and handling escalated customers. Scheduling and logistical analysis. Client-facing operations at the Manchester Welcome Center. Issuing corrective action plans and working with employees on compliance issues.
- Supervised dispatch operations, ensuring on-time service delivery and compliance with safety regulations.
- Coordinated daily scheduling of drivers to optimize route efficiency and minimize delays.
Dispatch Supervisor
Transdev North America
08.2019 - 09.2020
- Duties include: Setting goals for performance and deadlines in ways that comply with company's plans and vision. Reviewing routes for compliance and handling escalated customers. Organizing workflow and ensuring that employees understand their duties or delegated tasks. Writing and reviewing annual employee reviews. Scheduling and logistical analysis. Issuing corrective action plans and working with employees on compliance issues.
- Supervised dispatch operations, ensuring timely and accurate vehicle allocations.
- Trained and mentored staff in effective communication and problem-solving techniques.
- Implemented process improvements to enhance operational efficiency and service delivery.
Transportation Supervisor
McLane Company
07.2018 - 08.2019
- Duties include: Setting goals for performance and deadlines in ways that comply with company's plans and vision. Organizing workflow and ensuring that employees understand their duties or delegated tasks. Writing and reviewing annual employee reviews. Scheduling and logistical analysis. Issuing corrective action plans and working with employees on compliance issues.
- Supervised daily transportation operations to ensure timely delivery and adherence to safety standards.
- Managed scheduling for drivers, optimizing routes to enhance efficiency and reduce costs.
- Trained and mentored staff on best practices for compliance with DOT regulations and company policies.
Dispatcher
Hannaford Brothers Distribution Center
12.2017 - 07.2018
- Duties include: Politely assisting customers via telephone. Communicating with vendors regarding availability and special orders. Handling daily heavy flow of paperwork and cooperated with the accounting departments on invoicing problems. Developed a reputation as an efficient service provider with high levels of accuracy. Managing customer calls effectively and efficiently in a complex, fast-paced and challenging dispatching center environment.
- Coordinated inbound and outbound shipments, ensuring timely delivery and adherence to schedules.
- Managed communication between drivers and warehouse staff, optimizing route efficiency.
- Monitored inventory levels, facilitating accurate stock replenishment and reducing delays.
- Trained new dispatch team members on protocols and software systems for effective operations.
Training and Operations Supervisor
Securitas Security Services
03.2016 - 12.2017
- Training Supervisor and Supervisor of Operations for site DC-01 Hannaford Brothers Distribution Center, South Portland, Maine. Trained all new employees on procedures and workflows, oversaw and maintained employee schedule, created training documents and Official Documents for Site Manager.
- Supervised daily operations to ensure compliance with security protocols and client requirements.
- Trained and mentored team members on effective security procedures and customer service standards.
- Developed schedules to optimize workforce allocation and enhance operational efficiency across multiple sites.
- Implemented training programs that improved staff performance and reduced incident response time.
- Conducted regular site inspections to identify potential risks and enforce safety measures proactively.
Education
Masters of Arts in Teaching - Secondary Education, Social Studies
06-2011
- 3.91 GPA
- Capstone Project: Globalization, Review and evaluation of higher learning concepts in younger minds.
Bachelor of Arts - European History
05-2009
- Graduated Cum Laude with Highest Honors, with a minor in Political Science
- GPA: 3.33
- Thesis: Sic Hobbitur Ad Astra: Reflections of Plato's Republic in J.R.R. Tolkien's The Lord of the Rings
Skills
- Instrumentation troubleshooting
- Process control optimization
- Calibration expertise
- Equipment operation
- Teamwork and collaboration
- Problem-solving
Accomplishments
- Received ISOL's Driven to Success and Star Awards multiple times.
Other Work Experience
- Student Teaching Glenburn Middle School, Glenburn, Maine February-June 2011
- Mentor Camden High School, Camden, Maine September 2012-June 2013
- Student Tutor University of Maine, Orono, Maine September 2007-May 2009
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Instrument Technician SR I - Idexx
12.2021 - Current
Call Center / Dispatch Supervisor - Manchester Transit Authority
09.2020 - 08.2021
Dispatch Supervisor - Transdev North America
08.2019 - 09.2020
Transportation Supervisor - McLane Company
07.2018 - 08.2019
Dispatcher - Hannaford Brothers Distribution Center
12.2017 - 07.2018
Training and Operations Supervisor - Securitas Security Services
03.2016 - 12.2017
The University of Maine - Masters of Arts in Teaching, Secondary Education, Social Studies
The University of Maine - Bachelor of Arts, European History