Jessica Cleveland
Louisville,KY
Summary
Dynamic finance professional with proven expertise in accounts receivable and client intake at Hogan Lovells Global Law Firm. Excelled in reducing overdue balances by 15% and enhancing cash flow in previous roles, leveraging skills in legal billing software and effective communication. Achieved quarterly goals by maintaining portfolio below 4%, showcasing meticulous attention to financial reporting and dispute resolution.
Overview
16
16
years of professional experience
Work History
Financial Information Resource Management
Hogan Lovells Law Firm
10.2023 - Current
- Collected and reviewed intake forms, ensuring all required information is provided and accurate. Accurately input client information into the firm's case management or practice management software.
- Coordinated with the billing and Paralegal departments to ensure proper billing details are captured early in the intake process.
- Ensured compliance with firm policies, industry regulations, and legal requirements during the intake process.
- Assist in tracking intake metrics, such as conversion rates, client retention, and time-to-engagement.
- Facilitated client onboarding by inputting key data into the CRM.
Accounts Receivable Analyst
Hogan Lovells Law Firm
06.2021 - 10.2023
- Worked closely with the billing team to ensure the correct application of payments, proper invoicing, and timely processing of refunds or adjustments.
- Worked closely with attorneys and clients to resolve billing discrepancies and address payment issues.
- Input and allocated all checks, wires, and cross/entity payments into 3E Accounting System.
- Prepared daily cash reports for management.
- Researched prior payments, allocations, and/or other quires as requested by attorneys.
- Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
- Contributed to a positive work environment by working closely with colleagues across departments to ensure efficient information exchange and collaboration on financial matters.
Credit/Accounts Receivable Specialist
Southern Graphic Systems Inc
09.2019 - 06.2021
- Enhanced cash flow by ensuring timely invoicing, payment application, and account reconciliation.
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments. Keeping Portfolio below 4% and meeting every quarterly goal.
- Maintained accurate financial records with meticulous attention to detail in data entry and account management of 400 plus clients.
- Increased efficiency of collection process by implementing new strategies and procedures for tracking delinquent accounts.
- Collaborated with sales teams to address billing discrepancies and resolve client disputes promptly.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
Accounts Receivable Clerk
FleetCor
10.2008 - 06.2019
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Submitted cash and check deposits and generated cash receipts to record money received. Processing over 200 plus payments daily.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
- Assisted in annual audit preparation, ensuring accurate representation of accounts receivable records and compliance with accounting standards.
Education
Bachelor of Arts - English Language And Literature
Tennessee State University
Nashville, TN12-2007
Skills
- Legal Billing Software (eg, Clio, 3E, Elite)
- Legal CRM Software
- Net Document
- IManage
- Invoice Generation & Billing
- Collections and Payment Follow-Up
- Accounts Reconciliation
- Aging Reports
- Client Communication
- Dispute Resolution
- Cash Flow Monitoring
- Payment Processing & Application
Timeline
Financial Information Resource Management
Hogan Lovells Law Firm
10.2023 - Current
Accounts Receivable Analyst
Hogan Lovells Law Firm
06.2021 - 10.2023
Credit/Accounts Receivable Specialist
Southern Graphic Systems Inc
09.2019 - 06.2021
Accounts Receivable Clerk
FleetCor
10.2008 - 06.2019
Bachelor of Arts - English Language And Literature
Tennessee State University
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