Jessica Cockrell
Gulfport ,MS
Summary
Compassionate Patient Care Technician known for high productivity and efficient task completion. Skilled in patient monitoring, vital signs measurement, and post-operative care. Excel in communication, empathy, and teamwork, ensuring optimal patient care and support.
Overview
15
15
years of professional experience
Work History
Patient Care Technician
Singing River Hospital
Ocean Springs, Mississippi
07.2025 - Current
- Assisted nursing staff with patient care activities and daily living needs.
- Monitored vital signs and reported changes to medical team promptly.
- Prepared patients for examinations and assisted during procedures as needed.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Helped create a safe environment by following infection control policies.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
Guest Service Representative
Keesler AFB
10.2023 - Current
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
Medical Receptionist
Singing River Services (Nextaff)
05.2023 - 10.2023
- Scheduled, canceled, and re-scheduled patient appointments and consults
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Monitored patient appointments for the behavioral services department
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Resolved patient complaints and informed management of any patient issues requiring specialized attention.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Certified Nursing Assistant
Singing River Hospital
09.2020 - 05.2021
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed confidential and privileged patient records.
- Processed medical insurance claims and payments.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Certified Nursing Assistant
Rosewood Rehabilitation & Nursing Center
02.2016 - 09.2020
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed confidential and privileged patient records.
- Processed medical insurance claims and payments.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
Medical Receptionist
America's Best Contacts & Eyeglasses
10.2011 - 12.2016
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed confidential and privileged patient records.
- Processed medical insurance claims and payments.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
Education
High School Diploma -
Louisiana High School
Baton Rouge, LASkills
Effective communication
Problem solving
Team collaboration
Conflict resolution
Medical terminology
Electronic health records
Infection control
Blood glucose testing
Patient observation
High level of autonomy
Blood glucose monitoring
CPR certification
Timeline
Patient Care Technician
Singing River Hospital
07.2025 - Current
Guest Service Representative
Keesler AFB
10.2023 - Current
Medical Receptionist
Singing River Services (Nextaff)
05.2023 - 10.2023
Certified Nursing Assistant
Singing River Hospital
09.2020 - 05.2021
Certified Nursing Assistant
Rosewood Rehabilitation & Nursing Center
02.2016 - 09.2020
Medical Receptionist
America's Best Contacts & Eyeglasses
10.2011 - 12.2016
High School Diploma -
Louisiana High School