Jessica Coffey

Monticello,Kentucky

Summary

Versatile and empathetic professional with proven expertise in office administration and client care, honed at Wayne County Hospital and Lifeline Home Care. Excelled in enhancing customer satisfaction and streamlining operations through exceptional organization and communication skills. Demonstrated ability to manage sensitive information and foster positive client relationships, contributing significantly to operational efficiency and client well-being.

Overview

year of professional experience

Work History

Receptionist

Wayne County Hospital

02.2024 - 09.2024

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Resolved customer problems and complaints.
Handled cash transactions and maintained sales and payments records accurately.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Responded to inquiries from callers seeking information.
Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Answered central telephone system and directed calls accordingly.
Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Corresponded with clients through email, telephone, or postal mail.
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Handled sensitive information with discretion while maintaining strict confidentiality standards.
Managed multiple tasks and met time-sensitive deadlines.
Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Maintained confidentiality of information regarding clients and company.
Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Provided clerical support to company employees by copying, faxing, and filing documents.
Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Assisted with onboarding new clients and securing paperwork completion.
Maintained visitor log for entering and leaving facility for security purposes.
Helped maintain office security by monitoring visitor access and issuing badges.
Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
Improved office organization with meticulous management of appointment scheduling and client databases.
Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
Enhanced visitor experience by providing detailed information and assistance as needed.
Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Operated multi-line telephone system to answer and direct high volume of calls.
Routed incoming mail and messages to relevant personnel without delay.
Handled assignments independently with good judgement and critical thinking skills.
Sorted, received, and distributed mail correspondence between departments and personnel.

In Home Caregiver

Lifeline Home Care

04.2023 - 10.2023

Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
Traveled to clients' homes to complete healthcare services and promote continuity of care.
Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
Enhanced quality of life for clients through attentive assistance with daily activities, including bathing, dressing, and grooming.
Assisted with meal planning and preparation while considering dietary restrictions and nutritional requirements for each client.
Improved client well-being by providing personalized and compassionate in-home care services.
Cooked tasty, nourishing meals for patients to promote better nutrition.
Provided effective companionship for clients who experienced loneliness or struggled with cognitive decline due to aging-related conditions like Alzheimer''s disease or dementia.
Assisted disabled clients to support independence and well-being.
Monitored progress and documented patient health status changes to keep care team updated.
Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Demonstrated adaptability and flexibility in caregiving approach to accommodate the unique personality traits or preferences of each client.
Maintained client confidentiality at all times, ensuring sensitive information was secure and only shared with authorized personnel.
Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
Followed nutritional plans to prepare optimal meals.
Promoted client independence by encouraging participation in self-care tasks and engaging in stimulating conversations.
Developed strong rapport with clients by demonstrating active listening skills and exhibiting genuine empathy toward their needs or concerns.
Provided transportation and appointments management.
Delivered timely transportation services for medical appointments, grocery shopping, social events, or other necessary errands.
Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Maintained detailed records of client information, including medical history, personal preferences, goals, and care plan updates.
Advocated for client well-being by participating in care plan meetings and offering valuable insights based on firsthand experience with the individual''s needs.
Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Provided essential medication reminders to ensure clients took prescriptions on time and in accordance with doctor''s orders.
Ensured proper body mechanics while transferring or repositioning clients to prevent injury to both caregiver and client alike.
Supported the physical health of clients through regular exercise routines tailored to individual abilities and limitations.
Provided mobility assistance such as walking and regular exercising.

Education

Associate of Applied Science - Medical Technology

Somerset Community College

Somerset, KY

05-2026

High School Diploma -

Freedom Christian Academy

Monticello, KY

04-2004

Skills

Organization skills
Time management
Telephone skills
Data entry
Verbal and written communication
Customer/Client relations
Customer and client relations
Greeting and seating clients
Data inputting
Office administration
Mail handling
Multi-line telephone operation

Clerical support
Documentation and reporting
Multi-line telephone systems
Information protection
Mail distribution
Security awareness
Office equipment operations
Business administration
Correspondence management
Front desk operations
Phone etiquette
Calm demeanor

Timeline