Jessica Coker
Ladson,SC
Summary
Dynamic kitchen management professional with extensive experience at Perkins Restaurant & Bakery. Proven expertise in food safety compliance and staff training, enhancing operational efficiency and guest satisfaction. Skilled in inventory control and problem-solving, consistently delivering high-quality service in fast-paced environments while maintaining sanitation standards. Committed to fostering team collaboration and excellence.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Kitchen Manager
Perkins Restaurant & Bakery
SC
06.2021 - Current
- Assisted in daily kitchen operations, ensuring compliance with health and safety standards.
- Learned food preparation techniques while adhering to recipes and presentation guidelines.
- Collaborated with kitchen staff to maintain cleanliness and organization of workspaces.
- Supported inventory management by organizing supplies and tracking stock levels.
- Helped monitor food quality during service, ensuring consistency in taste and presentation.
- Engaged in team meetings, sharing ideas for improving workflow and efficiency in the kitchen.
- Managed daily kitchen operations, delegating tasks among staff members to optimize workflow and maintain high-quality standards.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
Server
Perkins Restaurant & Bakery
SC
06.2021 - Current
- Delivered exceptional customer service, ensuring timely order fulfillment and guest satisfaction.
- Trained and mentored new staff on menu offerings and service procedures.
- Collaborated with kitchen staff to optimize food preparation and presentation standards.
- Managed cash register operations, processing transactions accurately and efficiently.
- Maintained cleanliness and organization of dining area, adhering to health regulations.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Management / Server/ Cook
IHOP
Summerville, SC
02.2012 - 06.2022
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Managed order accuracy and timeliness, enhancing overall dining experience for patrons.
- Collaborated with kitchen staff to streamline food preparation processes, improving efficiency during peak hours.
- Trained new servers on menu offerings and best practices, fostering team cohesion and knowledge retention.
- Handled cash transactions and processed payments accurately, maintaining financial integrity at all times.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
Education
GED - Culinary
Summerville Adult Education
Summerville, SCSkills
- Waste reduction
- Cost control
- Food preparation
- Scheduling staff
- Sanitation standards
- Food safety compliance
- Ordering supplies
- Customer service
- Problem-solving
- Multitasking and organization
- Cleaning and sanitation
- Verbal and written communication
- Food safety
- Staff training and development
- Food and beverage management
- Kitchen management
- Staff management
- Scheduling
- Food plating and presentation
- Inventory control
- Staff supervision
- Inventory management
- Scheduling coordination
- Product rotation
- Quality assurance
- High volume dining
- Health inspections
Certification
ServSafe Certified
Certified for General Management at IHOP recieved from IHOP Academy .
Timeline
Assistant Kitchen Manager
Perkins Restaurant & Bakery
06.2021 - Current
Server
Perkins Restaurant & Bakery
06.2021 - Current
Management / Server/ Cook
IHOP
02.2012 - 06.2022
GED - Culinary
Summerville Adult Education