Jessica Colby
Yakima
Summary
State-certified Nursing Assistant with extensive experience in diverse healthcare settings, adept at delivering compassionate care while ensuring patient comfort and safety. Known for exceptional observational skills and a strong bedside manner, effectively addressing patient needs in high-volume environments. Demonstrates commitment to teamwork and adaptability, consistently achieving positive outcomes through clear communication and meticulous attention to hygiene and cleanliness. Reliable and flexible, prepared to meet the evolving demands of patient care with professionalism and dedication.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CNA - Certified Nursing Assistant
Highgate Senior Living
- Maintained a clean and safe environment for patients by regularly sanitizing equipment and ensuring proper disposal of waste
- Documented patient information accurately in electronic health records (EHR) to ensure continuity of care
- Assisted with medical procedures such as wound care, catheter insertion/removal, and medication administration under the supervision of a nurse
- Monitored vital signs and reported any changes or abnormalities to the nursing staff
- Provided direct patient care, including bathing, dressing, feeding, and assisting with mobility
- Collaborated with interdisciplinary healthcare team members to develop and implement individualized care plans for patients
- Responded promptly to call lights and requests for assistance from patients, providing compassionate support at all times
- Assisted in transferring patients between beds, wheelchairs, stretchers, or other modes of transportation using proper lifting techniques
- Supported patients' emotional well-being by actively listening to their concerns and offering comfort when needed
Child care
WA State DSHS
10.2024 - 10.2025
- Provided safe, nurturing, and engaging care for children ranging from infants to school-aged.
- Planned and facilitated age-appropriate educational and recreational activities.
- Communicated effectively with parents/guardians regarding daily activities, progress, and concerns.
- Managed multiple children at once while ensuring safety and individual attention.
- Administered basic first aid and followed emergency protocols when needed.
CNA - Certified Nursing Assistant
Garden Village Retirement Community
03.2023 - 07.2024
- Assisted patients with daily living activities including bathing, dressing, feeding, mobility, and toileting.
- Monitored and recorded vital signs (blood pressure, temperature, pulse, and respiration) and reported changes to nursing staff.
- Supported patient comfort and safety by maintaining clean environments and following infection-control protocols.
- Provided emotional support and companionship to patients and their families, ensuring dignity and respect.
- Assisted with patient transfers, lifts, and ambulation using proper techniques and equipment.
- Collaborated with nurses and healthcare staff to deliver high-quality patient care.
- Documented care accurately in medical charts and electronic health record systems.
Customer Service Representative
Costco Wholesale
09.2016 - 04.2023
- Handled an average of 90 inbound/outbound calls daily, assisting customers with billing, technical support, and service inquiries.
- Documented customer interactions in CRM system while ensuring accuracy and compliance with company policies.
- Provided empathetic support while de-escalating difficult situations, resulting in improved customer retention.
- Collaborated with team members and supervisors to streamline processes and enhance customer experience.
Education
High School Diploma -
Northwest Highschool
Omaha, NE01-2015
Skills
- Customer service
- CPR
- Senior care
- Multi-line phone systems
- Communication skills
- Time Management
- Cashiering
- Dementia care
- Patient charting
- Compassion and empathy
- Vital signs monitoring
- Patient care
- Time management
Certification
- Food Handler Certification
- First Aid Certification
- CPR Certification
- State Tested Nursing Assistant
- CNA
- ServSafe
Timeline
Child care
WA State DSHS
10.2024 - 10.2025
CNA - Certified Nursing Assistant
Garden Village Retirement Community
03.2023 - 07.2024
Customer Service Representative
Costco Wholesale
09.2016 - 04.2023
CNA - Certified Nursing Assistant
Highgate Senior Living
High School Diploma -
Northwest Highschool