Jessica Coles
Caldwell,ID
Summary
Accomplished Shift Manager with a proven track record at Noodles & Company, enhancing operational efficiency and customer satisfaction. Expert in team leadership and problem-solving, significantly reducing labor costs while maintaining high service standards. Skilled in cash handling and fostering a collaborative environment, I excel in fast-paced settings, ensuring excellence in every customer interaction.
Overview
10
10
years of professional experience
Work History
Shift Leader
Taco Time
11.2022 - Current
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Shift Manager
Noodles & Company
06.2014 - 06.2019
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Food preparation, cooking, cleaning
- Completing the weekly work schedule for over 27 people
Education
High School Diploma -
Cottonwood High School
Salt Lake City, UT06-2011
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Customer service
- Decision making capabilities
- Sales and Upselling
- Policy Enforcement
- Shift Scheduling
- Placing truck orders
- Multitasking Abilities
- Attention to detail
- Delegating task
- Teamwork and Collaboration
- Excellent Communication
- Time Management
- Task Prioritization
Timeline
Shift Leader
Taco Time
11.2022 - Current
Shift Manager
Noodles & Company
06.2014 - 06.2019
High School Diploma -
Cottonwood High School