Jessica Collay
Phoenix,AZ
Summary
Well-rounded and experienced professional who is always eager to learn, expand and develop. Fast learner and well suited to fast-paced environments. Highly flexible and adaptable.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Childcare Provider
Self
12.2013 - Current
- Read stories, sang songs and facilitated creative play.
- Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Responded to inquiries from parents and guardians.
- Fostered creativity with various arts and crafts projects, stimulating imagination and self expression.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Developed lessons and activities to promote children's physical and emotional development.
- Promoted physical fitness by incorporating active play into daily schedules, encouraging healthy habits from an early age.
Participant Transition Services Representative
MassMutual
11.2017 - 05.2020
- Reviewed participant retirement plans including: 401k, 403b and 527a
- Educated participants on post employment retirement plan options
- Transferred retirement funds to participants or to new retirement accounts
- Assisted participants with transfer paperwork
- Encouraged participants with prior employer based retirement plans to open an IRA with Massmutual, thereby retaining their relationship with the company
- Streamlined service processes for quicker response times, leading to improved participant experiences.
Customer Service Representative
Conduent
03.2015 - 07.2016
- Maintained up-to-date knowledge of product and service changes.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Promptly responded to inquiries and requests from prospective customers.
- Assisted customers with applying for federal benefits including food stamps, AHCCCS and cash assistance
- Referred customers to appropriate agencies
Recruiter
Ciox
01.2013 - 05.2014
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Collaborated with hiring managers to understand job requirements and expectations.
- Increased candidate placements by developing and maintaining relationships with clients and candidates.
Education
Bachelor of Arts - Sociology
Arizona State University
Glendale, AZ12.2014
Skills
- Time Management
- Observation and Assessment
- Positive Reinforcement
- Friendly and Respectful
Certification
SIE, Series 6, Life and Health Insurance
Timeline
Participant Transition Services Representative
MassMutual
11.2017 - 05.2020
Customer Service Representative
Conduent
03.2015 - 07.2016
Childcare Provider
Self
12.2013 - Current
Recruiter
Ciox
01.2013 - 05.2014
Bachelor of Arts - Sociology
Arizona State University