Jessica Collins
Rocky Hill
Summary
Multifaced and forward-thinking senior healthcare executive accomplished in roles across clinical and hospital operations, nursing leadership and administration, acute and ambulatory program development. Demonstrated history in leading teams and achieving high-quality patient care, outcomes and quality measures. An adaptable leader who strives to work productively with system leaders, physician partners and operational management teams to achieve overall program success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Interim Vice President of Patient Care Services
Hartford Healthcare Central Region
10.2024 - Current
- Collaborated with senior management to develop strategic initiatives and long term goals focused on Access, Affordability, Equity and Excellence.
- Demonstrated proficient leadership skills to motivate employees and build competent teams with several new Directors and Managers on the team.
- Led recruitment and retention strategies, successfully improving retention of nurses and nurse techs by greater than 50% across the region, resulting in a reduction of traveler utilization by over 100 travelers.
- Cultivated company-wide culture of innovation and collaboration, with a strong focus on Nurse/Physician Dyad leadership.
- Maintained proper staff levels within budget parameters to deliver high levels of care to every patient in compliance with nursing legislation and obtaining collaborative support from Unions.
Senior Director of Operations
Hartford Healthcare Central Region
05.2023 - Current
- Strategically partner with Vice President of Operations to oversee operations of three acute care hospitals
- Develop and implement strategies to engage the community in the organization’s mission, maintain oversite of community programming in the region.
- Direct oversight of 7 Directors and their various departments (Wound, OP Clinics, Behavioral Health, Food and Nutrition, Environmental Services, Transport, Laboratory)
- System strategy, growth planning and financial goal development in collaboration with the region and system strategy
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
Interim Vice President of Operations
Hartford Healthcare Central Region
08.2023 - 12.2023
- Oversee operations of three acute care hospitals
- Direct oversight of 14 Directors and their various departments (Wound, OP Clinics, Behavioral Health, Food and Nutrition, Environmental Services, Transport, Laboratory, etc)
- System strategy, growth planning and financial goal development in collaboration with the region and system cabinet
Director of Behavioral Health Service Line
Hartford Healthcare Central Region
03.2018 - 05.2023
- Oversee clinical operations of psychiatric services at 2 Hospitals including a 32 bed inpatient adult psychiatric unit, 2 acute behavioral units in the Emergency Room and 2 adult outpatient counseling centers
- Direct oversight of 5 managers and 4 Clinical Resource Leaders
- Development, implementation of and sharing of best practices, resulting in system wide best Patient Experience Scores and significant reduction in restraints, seclusion and patient assaults.
- Create, balance and maintain financials with ongoing positive financial growth and success
- Represented BHN on system access initiatives to increase consumer access to OP behavioral health programs
Manager Behavioral Health Service Line
Hartford Healthcare Central Region
11.2013 - 03.2018
- Manage an inpatient behavioral health unit, outpatient behavioral health clinic and 2 crisis observation areas in the emergency department
- Coordinate scheduling and payroll for 20+ nurses, nurse techs, social workers and secretaries
- Provide managerial support and education to nurses on the floor as well as support to the patients
- Patient/Customer Service and advocacy
- Development of new programs targeting community population and establishing relationships between hospital and local community providers
- Insurance precertification and review to maintain payer/payee relationship with various insurances
Registered Nurse
Hartford Healthcare Central Region
02.2012 - 11.2013
- Conducted surveillance of patients to note behavioral changes and relayed information to charting systems.
- Completed pre-admission screenings and physical and mental health assessments for psychiatric patients.
- Partnered with social workers, counselors and doctors to develop plans of care.
- Administered medications and assessed side effects, successes and failures of new medications.
Education
Bachelor’s of Nursing -
Chamberlain University
Downer’s Grove, IllinoisAssociate’s of Nursing - undefined
Goodwin University
East Hartford, ConnecticutMaster’s of Arts - Community Counseling
Saint Joseph College
West Hartford, ConnecticutBachelor’s of Arts - Psychology and Criminal Justice
Stonehill College
Easton, MassachusettsSkills
- Cornell University- Management 360 Business Certificate, 2024
- Registered Nurse- State of CT
- Board Certified Psychiatric Mental Health Nurse (RN-BC)- ANCC
- Project Search Lead and National Conference Presenter
- Transforming Healthcare Leadership Training- HHC 2024
- HRO training,H3W leadership Training
Certification
- Registered Nurse, CT
- Board Certified Psychiatric Mental Health Nurse (RN-BC), ANCC
Timeline
Interim Vice President of Patient Care Services
Hartford Healthcare Central Region
10.2024 - Current
Interim Vice President of Operations
Hartford Healthcare Central Region
08.2023 - 12.2023
Senior Director of Operations
Hartford Healthcare Central Region
05.2023 - Current
Director of Behavioral Health Service Line
Hartford Healthcare Central Region
03.2018 - 05.2023
Manager Behavioral Health Service Line
Hartford Healthcare Central Region
11.2013 - 03.2018
Registered Nurse
Hartford Healthcare Central Region
02.2012 - 11.2013
Associate’s of Nursing - undefined
Goodwin University
Master’s of Arts - Community Counseling
Saint Joseph College
Bachelor’s of Arts - Psychology and Criminal Justice
Stonehill College
Bachelor’s of Nursing -
Chamberlain University
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