Jessica Colombo

Provided mentorship and technical assistance to implementation consultants.
Created advanced enablement materials to support consistent delivery methodology.
Engaged clients in complex system configuration and integration projects for rapid resolution.
Enhanced customer satisfaction through effective problem-solving strategies.
Expanded consultants' knowledge and troubleshooting skills through targeted training.
Served as subject matter expert for implementation consultants, ensuring best practices.

• Provided mentorship and technical assistance to implementation consultants.Created advanced enablement materials to support consistent delivery methodology.Engaged clients in complex system configuration and integration projects for rapid resolution.Enhanced customer satisfaction through effective problem-solving strategies.Expanded consultants' knowledge and troubleshooting skills through targeted training.Served as subject matter expert for implementation consultants, ensuring best practices.
• Collaborated with cross-functional teams to enhance onboarding processes, improving client transition experience.
• Trained clients on software functionalities and best practices, enabling effective utilization of tools.

• Develop, Test and Implement solutions for complex business requirements
• Configured and tested client environments to ensure alignment with business requirements
• Provide product expertise to clients on UKG best practice
• Guided five new Solution Consultants through onboarding, streamlining their integration into the team
• Presented Elevate Project Lifecycle Overview to enhance understanding of project phases and deliverables
• Presented Elevate Pro Consultant Day in the Life
• Contributed to focus group for ICD system revamp
• Analysis of legacy payroll system
• Communicate effectively to clients and internal team

• Coordinate and perform all duties of Launch projects outlined in Salesforce (Console)
• Analyzed legacy payroll system to identify improvement areas
• Configured client Ultipro environments to meet specific requirements
• Test and Validate client environments
• Provide product expertise to clients on Ultipro best practice
• Communicate effectively to clients and internal team
• Motivate clients to manage time effectively and communicate upcoming deliverables
• Lead client meetings in a professional manner
• Tracked and managed open items to ensure timely resolution

• Lead biweekly payroll for midsized Hospital/Home Care
• Acted as SME for AS400 to Lawson Payroll implementation, facilitating seamless transition and integration.
• Adjust payroll entries and post journal entries to the GL
• Perform month end, quarter end and year end closing
• Reviewed and audited Kronos WFC data for policy compliance, ensuring adherence to organizational standards.
• Trained end users in Kronos Work Force Central, enhancing user proficiency and system utilization.
• Facilitated effective communication with employees, managers, and executives to ensure clear understanding of policies.

• Ensures timely and accurate processing of hourly and salary payroll for 2000 plus employees in the US and Canada
• Audits and processes time cards for hourly employees
• Escalated tax issues to achieve timely resolutions.
• Responds to questions and special requests from employees and regulatory agencies
• Applied for agency ID numbers to streamline payroll processing.
• Troubleshoots interface errors and resolves issues and discrepancies
• Managed system access to maintain data security and integrity.
• Works with payroll vendor on escalated issues

• Reconciled and processed weekly payrolls, ensuring accurate and timely employee compensation
• Reconciled and paid wage attachments, guaranteeing compliance with legal and organizational standards
• Troubleshot issues with facility time clock and payroll systems, resolving discrepancies to maintain payroll accuracy
• Reconcile, file and pay weekly, monthly, quarterly, and annual payroll taxes
• Yearend printing and reconcile of W-2s
• Send positive pay and direct deposit files to the bank
• Advanced to Corporate Payroll Coordinator position after demonstrating expertise at Huntington Woods Care and Rehabilitation Center

• Recruitment, Hiring and Training on new team members
• Served as primary point of contact for policies, procedures, payroll, and employee benefits, facilitating clear communication and support.
• Led development and implementation of company policies to ensure compliance and support organizational goals.
• Developed and implemented strategies that enhanced employee retention rates.
• Maintain personnel and medical files according to state and federal guidelines
• Reconcile and Process biweekly payroll
• Chair of Safety Committee and OSHA Officer

• Sourced candidates through online resources and career fairs to build a strong talent pipeline
• Coordinated interviews with hiring managers to align candidate selection with hiring needs
• Liaison between candidates and hiring managers
• Followed up with candidates, ensuring smooth transition from prescreening to job offer

• Staffing temporary and permanent positions for the food service and hospitality industry
• Recruitment via career fairs, online resources, and employee referrals
• Managed client accounts, delivering personalized support and service to enhance client satisfaction.
• Quality control checks to build and maintain strong client relationships
• Maintained employee relations and attendance.
• Created and maintained employee tracking system to ensure accurate and up-to-date records.