Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Jessica colon

San Diego,CA

Summary

Supervisor with deep experience managing personal service workers. Highly skilled in devising work schedules following work requirements to support quality and timely delivery of service. Over 3 years of training workers in proper operational procedures and function and explaining company policies for optimal performance. Excellent aptitude for staff collaboration to develop programs of events and schedules of activities. Ideally suited to apply customer feedback to improve service efforts and maintain quality assurance.

First-Line Supervisor with 5 years of experience in personal service industry. Solid record of continuing education to stay abreast of industry trends and developments. Collaborates with managers and supervisors to stay informed of changes affecting operations. Observes and evaluates workers' appearance and performance for compliance with specifications.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Recent graduate with foundational knowledge in [Area of study] and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Professional with solid background in hospitality management, prepared for leadership role in valet services. Strong focus on team collaboration and achieving results, ensuring seamless operations and customer satisfaction. Skilled in problem-solving, time management, and adapting to changing needs. Reliable and effective in maintaining high standards and delivering exceptional service.

Professional in valet parking industry, prepared for leadership roles. Garnered extensive experience in managing valet operations and enhancing customer satisfaction. Known for team collaboration and adaptability to changing demands. Proficient in conflict resolution and customer engagement, fostering reliable and responsive work environment.

Experienced with valet parking operations, including managing staff and logistics. Utilizes team collaboration and customer service skills to ensure smooth and efficient service. Track record of effective problem-solving and maintaining high standards of service quality.

Diligent assistant manager with strong background in valet parking management and team coordination. Successfully led operational activities to ensure seamless customer service and efficient parking solutions. Displayed excellent leadership and problem-solving skills in high-pressure environments.

Overview

22
years of professional experience

Work History

Five Star Parking

Valet Parking Assistant Manager
01.2011 - 12.2014

Job overview

  • Enhanced vehicle security by enforcing strict adherence to safety protocols and guidelines.
  • Contributed to a seamless guest experience by coordinating with hotel management on special events and large group arrivals.
  • Implemented an effective scheduling system to ensure adequate staffing levels during high-volume periods while reducing labor costs during slow periods.
  • Developed strong relationships with key clients, resulting in repeat business from satisfied customers.
  • Trained new valet team members, emphasizing customer service skills, safety procedures, and efficient work practices.
  • Collaborated with maintenance teams to ensure proper upkeep of the parking facility, including lighting, signage, and cleanliness standards.
  • Monitored inventory of supplies such as uniforms, ticketing materials, and other essential items to maintain optimal stock levels for daily operations.
  • Addressed any personnel issues or conflicts promptly, fostering a positive work atmosphere among team members.
  • Analyzed customer feedback data to identify areas for improvement in overall service quality.
  • Managed daily cash handling, ensuring accurate accounting of transactions and minimizing discrepancies.
  • Worked closely with local law enforcement agencies when incidents occurred on property involving vehicles or guests under our supervision.
  • Established and maintained strong, positive relationships with surrounding businesses to create a mutually beneficial partnership for increased revenue opportunities.
  • Boosted employee morale and productivity with regular performance evaluations and constructive feedback.
  • Improved customer satisfaction by effectively managing valet parking operations and addressing guest concerns promptly.
  • Maintained a clean, organized, and professional working environment for both employees and guests alike.
  • Assisted upper management in the development of annual budgets related specifically to valet parking services department expenses.
  • Streamlined valet service efficiency by implementing new training protocols for staff members.
  • Conducted regular safety meetings with staff members aimed at reinforcing best practices within the valet parking industry.
  • Reduced wait times for guests by optimizing vehicle retrieval processes during peak hours.
  • Increased revenue generation with effective promotional strategies targeting local businesses and event organizers.
  • Maintained knowledge of business operations to keep departments and employees up to date on important work-related changes.
  • Resolved customer complaints or problems to decrease escalation issues to corporate.
  • Inspected equipment to maintain proper functioning during peak activity.
  • Assigned duties or work schedules to employees for adequate shift coverage.
  • Trained service staff on latest policies and procedures.
  • Implemented strategies to enable team members to provide quality services to clients.

San Diego International Airport

TSA Agent
01.2005 - 12.2010

Job overview

  • Participated in ongoing training sessions, staying up-to-date on the latest transportation security procedures and technologies.
  • Demonstrated vigilance in monitoring surveillance systems for suspicious activities within airport premises.
  • Increased airport security by conducting thorough passenger and luggage screenings.
  • Enhanced traveler experience by providing courteous assistance and guidance during screening processes.
  • Assisted passengers with disabilities or special needs, ensuring their comfort and safety throughout the screening process.
  • Contributed to a timely boarding process by efficiently managing passenger queues at checkpoints.
  • Improved overall safety with effective communication and collaboration among team members.
  • Led informative presentations to educate travelers about TSA policies and requirements prior to screenings.
  • Prevented unauthorized access to secure areas by verifying credentials for airport personnel and contractors.
  • Supported smooth operations by troubleshooting issues with screening equipment as needed.
  • Utilized analytical skills effectively while reviewing x-ray images, accurately detecting any possible threat objects or discrepancies.
  • Facilitated the apprehension of suspects, collaborating closely with law enforcement agencies when necessary.
  • Collaborated effectively with airline representatives to address passenger concerns or conflicts related to security measures promptly.
  • Performed pat-downs to look for unauthorized materials and weapons.
  • Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
  • Attended daily briefings with supervisors to discuss issues with security screening processes.
  • Responded effectively to security incidents and provided guidance regarding security procedures.
  • Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
  • Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
  • Prevented attempted fraud by validating passengers' tickets and assessing photo identification to confirm identity.
  • Identified potential airport, rail, and mass transit security concerns and completed more in-depth checks as part of investigation.
  • Coordinated with security personnel throughout facility via [Type] device communication, updating colleagues on situations requiring attention or action.

SSP Bar and Grill Restaurants San Diego Airport

Assistant Manager
01.2009 - 12.2009

Job overview

  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Facilitated team-building activities, enhancing team cohesion and morale.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Improved operational efficiency by adopting new technology for inventory management.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.

Alamo Flag Company Under Ground Mall

Assistant Manager
01.1998 - 01.2001

Job overview

  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Negotiated with suppliers to secure better pricing, reducing operational costs.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Developed marketing strategies to attract new customers, increasing foot traffic.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Implemented staff training programs to elevate service standards and knowledge.
  • Enhanced team productivity by streamlining operational processes.
  • Assisted in budget preparation, ensuring alignment with financial goals.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Developed detailed plans based on broad guidance and direction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Launched quality assurance practices for each phase of development
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Alamo Flag Company Sec Portal Village

Assistant Manager
01.1993 - 12.1995

Job overview

  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Facilitated team-building activities, enhancing team cohesion and morale.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Improved operational efficiency by adopting new technology for inventory management.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Developed marketing strategies to attract new customers, increasing foot traffic.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Assisted in budget preparation, ensuring alignment with financial goals.

Education

San DIego Job Corps
Imperial Beach, CA

No Degree from Welding, Brick Layer, Office Skill Administration
01-2022

University Overview

C.C.C California Conservation Corps, {Corn Men}
San Diego , San Luis Obispo,CA

No Degree from Certificate, CPR ,flood Training, Firefighter
01-2006

University Overview

Southwestern College
Otay Mesa,CA

No Degree from E.M.T Emergency Medical Technician ,CPR Training
01-2001

University Overview

SouthWastern College

No Degree from Telecommunications, Choreography
01-2001

University Overview

San Diego High School
San Diego, CA

High School Diploma
01-1995

University Overview

Skills

  • Strong work ethic
  • Staff training and development
  • Cash handling proficiency
  • Professional appearance
  • Incident reporting
  • Parking space optimization
  • Record keeping accuracy
  • Emergency response readiness
  • Technical aptitude
  • Vehicle safety
  • Basic maintenance
  • Employee scheduling
  • Marketing and promotions
  • Customer complaint handling
  • Tasks delegation
  • Parking procedures
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Organizational leadership
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Customer satisfaction
  • Organizational skills
  • Team collaboration
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Service improvements
  • Relationship building
  • Customer relations
  • Safety procedures
  • Operational efficiency
  • Employee supervision
  • Team building
  • Task prioritization
  • Work Planning and Prioritization
  • Self motivation
  • Product knowledge
  • Interpersonal skills
  • Client relationship management
  • Analytical thinking
  • Operational planning
  • Conflict resolution
  • Goal setting
  • Professionalism
  • Employee relations
  • Customer complaint resolution
  • Interpersonal communication
  • Task delegation
  • Quality control
  • Strategic planning
  • Staff training
  • Staff motivation
  • Complaint resolution
  • Professional development
  • Time management abilities
  • Continuous improvement
  • Inventory management
  • Scheduling coordination
  • Adaptability
  • Written communication
  • Training development
  • Project management
  • Sales strategies
  • Customer retention
  • Performance monitoring
  • Crisis management
  • Customer needs assessment
  • Risk management
  • Professional demeanor
  • Employee retention
  • Problem-solving aptitude
  • Administrative functions
  • Process improvement
  • Sales techniques
  • Recruitment
  • Performance evaluations
  • Performance metrics
  • Service quality assurance
  • Financial management
  • Workforce planning
  • Performance assessment

Languages

French
Full Professional
English
Professional Working

Timeline

Valet Parking Assistant Manager
Five Star Parking
01.2011 - 12.2014
Assistant Manager
SSP Bar and Grill Restaurants San Diego Airport
01.2009 - 12.2009
TSA Agent
San Diego International Airport
01.2005 - 12.2010
Assistant Manager
Alamo Flag Company Under Ground Mall
01.1998 - 01.2001
Assistant Manager
Alamo Flag Company Sec Portal Village
01.1993 - 12.1995
San DIego Job Corps
No Degree from Welding, Brick Layer, Office Skill Administration
C.C.C California Conservation Corps, {Corn Men}
No Degree from Certificate, CPR ,flood Training, Firefighter
Southwestern College
No Degree from E.M.T Emergency Medical Technician ,CPR Training
SouthWastern College
No Degree from Telecommunications, Choreography
San Diego High School
High School Diploma
Jessica colon