Jessica Concepcion
Linkedin.com/in/jessicaconcepcion1
Summary
Maintaining a team culture and identity throughout transformative upheaval requires a particular balance of communications, high emotional intelligence and relationship building. With 20+ years experience, I am renown for my adaptability, composure under pressure and delivering results.
Overview
23
23
years of professional experience
Work History
Organizational Development Manager
Citi
07.2022 - Current
- Developed a centralized internal communications platform for knowledge sharing and employee engagement
- Increased awareness of company initiatives through well-crafted content, including newsletters, intranet articles, and executive updates,
- Reduced employee turnover rates by creating targeted retention strategies and fostering a positive work environment.
- Designed customized onboarding programs for new hires, ensuring a seamless transition into the organization.
- Maximized employee engagement levels through frequent feedback sessions and proactive recognition initiatives.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Served as an advocate for employees’ voices by gathering feedback through surveys or focus groups.
- Strengthened leadership capabilities within the organization by developing targeted coaching programs for managers.
- Led change management initiatives to drive organizational transformation while minimizing impact to employee morale or productivity levels.
Program Manager
JPMorgan Chase Home Lending
11.2019 - 06.2022
- Launched Chase Agent Express customer referral program as core pillar of Home Lending purchase strategy, netting annual incremental volume of $18mm and 13% customer conversion from application to funding
- Oversaw product implementation, Internal Operating Procedures, internal communications, and project tracking
- Managed third party oversight for six engagements across three vendors, overseeing contract development, data security, and production quality
Project Manager
JPMorgan Chase Home Lending
06.2010 - 11.2019
- Developed and implemented rollout of more than a dozen mortgage products and programs, leading cross-functional teams across the organization to address regulatory obligations, establish system requirements, internal and external communication plans
- Launched FHA Refinance program, overseeing all requirements, procedures, training and communications, resulting in 20k closed loans for $2.5B within the first 2 years
- Developed procedures, training modules, job aids, internal communications for Affordable Home Lending product suite
Marketing Manager
JPMorgan Chase Home Lending
06.2007 - 06.2010
- Managed high-touch marketing support, delivering more than 500 marketing assets per year which helped drive more than $10B in revenue
- Led internal communications, training and rollout plans for all retail marketing efforts across the organization, supporting more than 2,000 loan officers across the country
Marketing/Creative Services Manager
Wells Fargo Home Mortgage
04.2001 - 06.2007
- Led Corporate/Institutional direct to consumer employee financial benefit campaigns
- Developed and managed intake/prioritization process for marketing pipeline.
Education
Bachelor of Arts - Communications
Rowan University
Glassboro, NJSkills
- Relationship Management
- Consumer Marketing
- Training Development
- Third Party Oversight
- Team Building
- Organizational Culture
- Organizational Development
- Project Management
Timeline
Organizational Development Manager
Citi
07.2022 - Current
Program Manager
JPMorgan Chase Home Lending
11.2019 - 06.2022
Project Manager
JPMorgan Chase Home Lending
06.2010 - 11.2019
Marketing Manager
JPMorgan Chase Home Lending
06.2007 - 06.2010
Marketing/Creative Services Manager
Wells Fargo Home Mortgage
04.2001 - 06.2007
Bachelor of Arts - Communications
Rowan University