Jessica Conerly
Frisco,TX
Summary
Results-driven professional with experience in fulfillment and sales. Skilled in workload prioritization and team collaboration, consistently ensuring timely order completion and exceptional guest experiences. Ready to contribute to store success through effective leadership and meticulous quality control.
Overview
9
9
years of professional experience
Work History
Fulfillment Expert
Target
Frisco, TX
09.2024 - Current
- Assisting guests with a warm and welcoming attitude.
- Picking designated items within the allotted time.
- Following bagging procedures to ensure each guest is not only happy with their order, but the presentation as well.
- For ship-from-store orders, preparing products to prevent leakage or breaking during shipping.
- Responding to sales-floor tasks such as spills and emergency situations.
- Responding to backup calls for checkout lanes and assisting merchandise team.
- Prioritizing metrics, always making the decisions that will allow the numbers to reflect the success of our store.
- Replenishing and cleaning work areas as needed.
- Maintaining knowledge of products and store news in order to keep guests properly informed.
- Utilizing store-issued handheld devices to navigate the store, update inventory, monitor department and complete trainings.
- Training new team members.
- Pacesetting for my department, this includes: Ensuring order pick-up batches are completed in time and assisting with the batch as needed. Monitoring ship from store, making sure batches are picked and items are packed in time for sortation. Overall, conducting myself and guiding my team in a way that can guarantee the success of the store's goals.
- Sortation handoff. Collaborating with delivery drivers to get the store's packages onto the truck.
Sales Associate
Michaels Arts and Crafts
Lewisville, TX
05.2023 - 07.2024
- Greet incoming guests, occasionally handing out coupons upon entry.
- Getting guests checked out at POS and/or assisting guests with self-checkout.
- Replenishing salesfloor, practicing store merchandising protocol.
- Inventory audits
- Retrieving order pick-ups and packing ship-from-store orders.
- Retrieving UPS packages for guests.
- UPS drop-off handoffs, ensuring packages get scanned in and put on "the line."
- Overnight shifts spent remodeling sections of the store.
Dogsitter
Freelance
Lewisville, TX
12.2021 - 09.2023
- Communicated regularly with pet owners regarding their pets' behavior and needs to enhance customer satisfaction.
- Implemented safety protocols during walks and playtime to minimize risks and ensure a secure environment.
- Followed pet care instructions, dietary needs, and medication regimens.
- Maintained a clean and organized work space for all pet sitting tasks, including cleaning up after dogs during visits or overnight stays.
- Contributed to clients'' peace of mind by sending regular updates on their pets, including photos and videos.
- Exercised animals regularly with walks and rigorous play activities.
Cashier
Burger King
The Colony, TX
05.2017 - 10.2017
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of dining and service areas to enhance customer experience.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Managed inventory levels by restocking supplies and monitoring product availability.
- Resolved customer inquiries and complaints promptly to ensure satisfaction and loyalty.
Education
High School Diploma -
Excel High School
Minneapolis, MN01-2021
Skills
- Time management
- Product packaging
- Quality control
- Stock replenishment
- Team collaboration
- Workload prioritization
- Safety compliance
- Space utilization
- Workplace organization
- Attention to detail
- Kitchen safety
- Cleanliness standards
- Adaptive and creative
- Pastry preparation
- Traditional baked goods
- Visual merchandising
Timeline
Fulfillment Expert
Target
09.2024 - Current
Sales Associate
Michaels Arts and Crafts
05.2023 - 07.2024
Dogsitter
Freelance
12.2021 - 09.2023
Cashier
Burger King
05.2017 - 10.2017
High School Diploma -
Excel High School