Jessica Conners
Delray Beach,FL
Summary
Results-driven Strategic Accounts & Operations Leader with expertise in driving revenue growth and managing high-value client portfolios across multiple locations. Skilled in cultivating executive-level relationships and optimizing operations for scalable, data-driven solutions. Combines strategic insight with execution to enhance performance and client retention.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Regional Operations Manager
ZEN Offices
South Florida
10.2025 - Current
- Own performance and growth strategy across 5 locations averaging $75K/month in revenue per site
- Managed portfolio of 60+ in-office clients and 100+ virtual clients per location, serving as primary point of contact for retention and satisfaction
- Increased overall occupancy from ~75% to 93% through strategic pricing, renewals, and targeted growth initiatives
- Led client account strategy, focusing on renewals, negotiations, and tailored solutions to meet client business needs
- Manage and develop a team of 12 across client services and sales, driving accountability and service consistency
- Proactively resolve client issues and remove operational friction, improving overall client experience and retention
- Implemented process improvements across locations to enhance efficiency and scalability
Member Experience Manager
Industrious
Miami Beach & Fort Lauderdale, FL
05.2022 - 09.2025
- Drove member acquisition through tours, relationship management, and deal closure, increasing occupancy and revenue
- Analyzed member usage data to uncover trends and identify actionable opportunities for service enhancement
- Led onboarding and ongoing account management, ensuring a seamless and high-quality client experience
- Provided exceptional customer service by responding promptly to inquiries, complaints and requests from members, resulting in high client retention and minimal churn
- Coordinated with marketing teams on targeted promotional campaigns, engaging current members and attracting potential customers
Facility Operations Manager
Life Time
Coral Gables, FL
10.2020 - 05.2022
- Oversaw operations of a 1.2M sq. ft. luxury facility, including fitness, residential, and coworking spaces
- Managed budgets, payroll, and vendor contracts while maintaining high service standards
- Directed and developed a 40-person team, aligning performance with operational and client experience goals
- Partnered cross-functionally to design operational strategies and improve member satisfaction
District Manager
Flywheel Sports
Miami , FL
08.2018 - 09.2020
- Led multi-location operations with full accountability for revenue, profitability, and performance metrics
- Trained and developed studio leaders to drive client retention and revenue growth
- Executed marketing initiatives and partnerships to increase engagement and brand visibility
General Manager
Equinox
New York, NY & Miami Beach, FL
06.2014 - 07.2018
- Directed team of 85+ across multiple departments, fostering collaboration and achieving operational goals
- Oversaw club operations, managing P&L, sales, and client experience to enhance overall performance
- Enhanced member satisfaction through commitment to operational excellence and effective team leadership
Studio Manager
Revolve
New York, NY
01.2013 - 05.2014
Selling Manager
Bloomingdale's
Boca Raton, FL
07.2005 - 11.2012
Education
Bachelor of Arts - Psychology
Florida Atlantic University
Boca Raton, FL05-2008
Skills
- Revenue management
- Operational efficiency
- Process improvement
- Client acquisition
- Budget management
- Strategic planning
- Team leadership
- Performance management
- Effective communication
- Client relations
Certification
- Schwinn Cycling Instructor
- Certified Pool Operator
- CPR/AED/First Aid
Timeline
Regional Operations Manager
ZEN Offices
10.2025 - Current
Member Experience Manager
Industrious
05.2022 - 09.2025
Facility Operations Manager
Life Time
10.2020 - 05.2022
District Manager
Flywheel Sports
08.2018 - 09.2020
General Manager
Equinox
06.2014 - 07.2018
Studio Manager
Revolve
01.2013 - 05.2014
Selling Manager
Bloomingdale's
07.2005 - 11.2012
Bachelor of Arts - Psychology
Florida Atlantic University