Jessica Cook

Answering and directing customer phone calls

Delivering messages and acting as a liaison between advisors and customers

Scheduling maintenance/repair/recall appointments

Reserving rental vehicles for customers and completing the rental contracts

Accepting payment for services rendered

Call down cars to the front after payment

Clean and stock the snack and refreshment bar

Schedule maintenance for the coffee bar and vending machines

Making bank deposits

Ordering change

Balancing the register

Scanning customer service records

Trained new hires on the cash registers and store policies

Administered competency exams

Customized daily break schedules to optimize work flow

Led daily team meetings with product knowledge tips and interactive games to teach sales technique

Answered and directed phone calls

Resolved customer complaints promptly and professionally

Did community outreach via phone to recruit local teams to purchase equipment here

Traveled to other stores to assist their front ends with extreme customer volume and retraining

Handled bank deposits and all opening/closing reports