Jessica Cooke
Simi Valley,Ca
Summary
Proactive student currently receiving education to become Registered Nurse. Demonstrated success in quickly mastering basic and intermediate nursing interventions in the clinical setting. Solid understanding of the role of nurses in an interdisciplinary environment. Passionate about delivering care and safety to every patient. Excellent clinical and people skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Student Nurse
Ventura College
Ventura, CA
01.2018 - 12.2019
- Met with patient to make introductions, inquire about needs and offer assistance while maintaining comfort and safety.
- Conducted head to toe assessments and focused assessments.
- Assisted patients with personal hygiene and ADL's, monitoring any changes.
- Administered and monitored medications, noted side effects and reported issues to senior staff.
- Vaccinated patients to protect individuals from measles, pneumonia, influenza and other illnesses of concern.
- Initiated care plan and assessed alignment with long-term and short-term care goals.
- Worked alongside experienced nursing professionals to learn new procedures.
Barista
Starbucks
Simi Valley, CA
01.2017 - Current
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Memorized ingredients and recipes for all specialty drinks.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cultivated ability to recall customers' names and address each by name.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Educated coworkers and customers about new products.
Starbucks Department Manager
Vons/Starbucks
Simi Valley, CA
04.2012 - 06.2014
- Applied performance data to evaluate and improve operations, targeted to current business conditions and forecasted needs.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Rotated merchandise and displays to feature new products and promotions.
- Ensured that all employees within Starbucks department presented positive, exemplary image to customers.
- Coached eight sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings 13%.
Education
Associate of Science - Nursing
Ventura College
Ventura, CA2019
Associate of Arts - undefined
Moorpark College
Moorpark, CA2016
Skills
- Privacy and confidentiality
- Patient assessments
- Medication administration
- Documentation
- Patient and family education
- Care plan management
- Customer service oriented
- Adaptive and creative
- Highly organized
Certification
BLS/First Aid May 2019
CNA Aug 2017
Volunteer
Project Understanding- Food Pantry 2019
Timeline
Student Nurse
Ventura College
01.2018 - 12.2019
Barista
Starbucks
01.2017 - Current
Starbucks Department Manager
Vons/Starbucks
04.2012 - 06.2014
Associate of Science - Nursing
Ventura College
Associate of Arts - undefined
Moorpark College
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