Marzack B. McAllister
Brooklyn Park,MN
Summary
Clinical case manager coordinating patient care, developing treatment plans, and managing healthcare services. Collaborates with multidisciplinary teams and uses medical case-management software to track progress and outcomes. Improves health outcomes through consistent follow-up, documentation, and advocacy for appropriate resources.
Overview
1
1
Certification
35
35
years of professional experience
Work History
Clinical Case Manager
Nystrom & Associates LTD
New Brighton, MN
01.2010 - Current
- Coordinated behavioral health services across outpatient psychiatry and therapy teams at Nystrom & Associates.
- Completed clinical case management assessments using behavioral health documentation and EHR systems.
- Built individualized care plans with clients, families, and treatment providers.
- Monitored client case developments through regular chart reviews. through chart review, updates, and treatment team communication.
- Connected clients with community resources, referrals, and follow-up services.
- Assisted clinical team in supervision and coordination to ensure effective client care and resource management.
- Maintained accurate client records to ensure compliance with regulations. accurate and compliant with HIPAA regulations.
- Followed ethical standards from professional organizations during client care.
- Facilitated group therapy and psychoeducational sessions to promote client engagement and support recovery.
- Led gender-specific and coed group sessions.
- Completed comprehensive psychosocial assessments to identify client needs and inform service eligibility.
- Coordinated care among psychiatrists, psychologists, nurses, physicians, and other providers as needed.
- Provided client education on mental health diagnoses and physician-prescribed medications.
- Provided individual therapy support to clients.
Director/Program Developer
Netties Place/Rehoboth Counseling Services
St Louis Park, MN
01.2003 - Current
- Managed daily operations for Netties Place Counseling Center and Rehoboth Counseling Services.
- Oversaw daily operations for organization, ensuring compliance with applicable laws and regulations.
- Monitored program and service effectiveness to inform strategic improvements.
- Supported program planning and rollout activities.
- Facilitated client support services to improve access to counseling resources. activities across Rehoboth Counseling Services to enhance service delivery.
- Worked with community agencies to support counseling and family services.
- Provided individual and group counseling assistance.
- Managed records organization and filing to ensure accuracy and accessibility. and bookkeeping duties.
Director of Recovery Management Services
Assistance in Recovery
St. Paul, MN
01.2006 - 10.2009
- Provided recovery services for clients in Assistance in Recovery.
- Managed case documentation, client care tracking, and reporting.
- Monitored client progress through case notes and follow-up calls to ensure effective recovery.
- Collaborated with treatment teams to build individualized care plans for clients. individualized care plans with treatment and support teams.
- Completed intake assessments for substance use recovery referrals.
- Evaluated program compliance with recovery policies and care standards to maintain quality of services.
- Supported program development and tracking activities.
- Facilitated staff training and development initiatives to enhance professional growth.
- Worked with counselors, families, and community partners.
- Developed and carried out strategies to improve operational processes and organizational efficiency.
- Held regular meetings with department heads to review progress on strategic initiatives.
- Served as a public representative at industry events and conferences.
- Prepared board presentation materials covering key company updates.
- Monitored industry trends to identify expansion and innovation opportunities.
- Represented organization at industry events, conferences, and public meetings.
Chemical Dependency Professional II
Hazelden Center for Youth & Families
Plymouth, MN
01.1999 - 11.2007
- facilitated group and individual therapy sessions.
- Prepared individual treatment plans and followed up on client progress.
- Documented daily activities, behaviors, and treatment plan tasks to track client progress.
- Monitored, reported, and documented concerns related to client care.
- Communicated updates to clinical team and stakeholders to ensure coordinated client care.
- Offered ideas and practical solutions to improve team performance and outcomes.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Collaborated with team to develop internship program. the internship program, most of which is still being used currently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Supervised, trained and monitored the development of interns and new hires.
Chemical Dependency Counselor
The Haven in Shakopee
Shakopee, MN
01.2005 - 05.2006
- Conducted intake assessments to determine the best treatment plan for each client.
- Developed individualized recovery plans using client assessments and treatment goals.
- Facilitated group and individual therapy sessions.
- Facilitated psychoeducational groups on topics such as relapse prevention, anger management, communication skills, and stress reduction techniques.
- Coordinated multidisciplinary care with physicians, therapists, and support staff to ensure comprehensive treatment for clients.
- Guided families through education on addiction, recovery, and support resources.
- Participated in community outreach activities to raise awareness of addiction resources and promote recovery support services.
- Prepared and delivered educational lectures on various subjects to enhance community knowledge. and a variety of subjects.
- Maintain records of client treatment process and progress.
Chemical Dependency Counselor
Fairview University Medical Center
Minneapolis, MN
01.2000 - 11.2003
- Facilitated group sessions and maintained accurate client charts to ensure continuity of care.
- Led supportive group discussions and educational sessions, empowering clients and families with recovery tools.
- Completed individual and family assessments to identify treatment needs and made appropriate referrals.
- Delivered diagnosis and appropriate recommendations.
- Facilitated psychoeducational groups on relapse prevention, anger management, communication skills, and stress reduction techniques.
- Provided crisis intervention to protect safety of clients and staff members.
- Collaborated with other healthcare providers to support comprehensive care for clients.
- Worked with healthcare professionals to support comprehensive care for all patients.
- Served as mentor for newly admitted counselors and provided guidance on protocol implementation.
- Attended continuing education seminars on substance abuse counseling techniques.
Assistant Kitchen Manager
TGI Fridays Restaurant
Minneapolis, MN
01.1996 - 08.1999
- Tracked and reported food costs, placed orders, and maintained inventory of all restaurant items.
- Opened restaurant for daily operations., write daily special and production for kitchen staff.
- Scheduled and conducted training sessions for staff development and station training seminars.
- Maintained business flow and boosted staff morale.
Kitchen Manager
Mick's Restaurants
Minneapolis, MN
01.1992 - 03.1996
- Oversaw daily kitchen operations at Mick's Restaurants, ensuring efficient prep workflow.
- Tracked, reported, and maintained food costs; placed orders and managed inventory for all restaurant items.
- Monitored food safety and sanitation practices at all kitchen stations to ensure compliance.
- Organized daily staff schedules and assigned shifts to optimize restaurant operations.
- Developed and trained teams to successfully open new stores nationwide as a corporate trainer from 1993-1994.
Education
Some College (No Degree) - Human Services, Chemical Dependency, Psychology
Metropolitan State University
St. Paul, MNA.S. / AA - Addictionology, Chemical Dependency Counseling
Minneapolis Community & Technical College
Minneapolis, MN05-2001
Associate of Arts - Business Management and Accounting, Business machines, calculator 120 s.p.m. Typewriter 30 w.p.m
Occupational Skills Training Center
Minneapolis, MN03-1979
High School Diploma -
De La Salle High School
Minneapolis, MN05-1977
Skills
- EHR charting
- Clinical assessment
- Psychosocial assessment
- Crisis management
- Care coordination
- Case coordination
- Utilization review
- Program compliance
- Behavioral health interventions
- Recovery services
- Addiction counseling
- Substance treatment
- Client advocacy
- Group therapy
- Family therapy
- Group therapy sessions
- Family therapy sessions
- Counseling sessions
- Psychoeducation
- Client engagement
- Client advocacy
- Client empowerment
- Privacy confidentiality
- Professional boundaries
- Regulatory adherence
- Team collaboration
- Multidisciplinary teamwork
- Training supervision
- Client empowerment
Interests
Camping, fishing, roller blading and traveling.
Accomplishments
- Developed a post treatment program currently being used by Hazelden, Caron Foundation, Sierra Tucson and other treatment centers and monitoring agency's
- Provided expert testimony in child custody, divorce and wrongful death cases
- Published in Counselor Magazine February 13 2007 Improving Treatment Outcomes
Certification
- Licensed Alcohol and Drug Counselor-MN since 2001
Tobacco Treatment Specialist (TTS)-Mayo Clinic 2013
Timeline
Clinical Case Manager
Nystrom & Associates LTD
01.2010 - Current
Director of Recovery Management Services
Assistance in Recovery
01.2006 - 10.2009
Chemical Dependency Counselor
The Haven in Shakopee
01.2005 - 05.2006
Director/Program Developer
Netties Place/Rehoboth Counseling Services
01.2003 - Current
Chemical Dependency Counselor
Fairview University Medical Center
01.2000 - 11.2003
Chemical Dependency Professional II
Hazelden Center for Youth & Families
01.1999 - 11.2007
Assistant Kitchen Manager
TGI Fridays Restaurant
01.1996 - 08.1999
Kitchen Manager
Mick's Restaurants
01.1992 - 03.1996
Some College (No Degree) - Human Services, Chemical Dependency, Psychology
Metropolitan State University
A.S. / AA - Addictionology, Chemical Dependency Counseling
Minneapolis Community & Technical College
Associate of Arts - Business Management and Accounting, Business machines, calculator 120 s.p.m. Typewriter 30 w.p.m
Occupational Skills Training Center
High School Diploma -
De La Salle High School