MADISON BENOIT
Nashville,TN
Summary
I am a detail-oriented, hard-working professional with extensive customer service and management experience who is highly motivated to learn and grow in a position helping clients and customers to experience the highest quality service. I am exceptionally skilled in team collaboration, communication, organizational skills, conflict resolution, and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Certified Clinical Medical Assistant
Chosen Family Medicine
Nashville, Tennessee
02.2026 - Current
- Collected patient histories and updated EHR records for PrEP clinic visits.
- Measured vital signs and prepared patients for clinical exams.
- Assisted providers with STI screening, lab collection, and specimen handling.
- Coordinated patient intake, scheduling, and follow-up appointments.
- Communicated with patients and staff using respectful, confidential care practices.
- Assisted physicians with clinical procedures such as suturing, drawing blood, and administering injections.
- Performed patient intake, including taking vital signs and medical histories.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Responded quickly to emergent situations within the clinic setting by following established protocols.
- Maintained up-to-date records of patient care, condition, progress, and concerns in the electronic health record system.
- Performed laboratory specimen collections such as urine samples or throat swabs according to established standards.
- Ensured accuracy of all documents related to patient visits including consent forms, discharge instructions and follow-up appointments.
Certified Clinical Medical Assistant
Music City Prep Clinic
Nashville, Tennessee
04.2025 - 02.2026
- Collected patient histories and updated EHR records to facilitate prep clinic visits.
- Recorded vital signs and prepared patients for clinical exams.
- Assisted physicians with clinical procedures such as suturing, drawing blood, and administering injections.
- Supported providers with accurate STI screening lab collection and organized specimen handling.
- Managed patient intake processes at clinic scheduling and follow-up appointments.
- Educated patients on PrEP use and sexual health to promote informed health decisions.
- Supported HIV prevention services with accurate charting and documentation.
- Communicated with patients and staff using respectful, confidential care practices.
Front Desk Coordinator/Assistant Manager
Element Salon
06.2022 - 04.2025
- Checked in clients at reception to confirm service details and enhance their experience. and confirmed service details.
- Scheduled client appointments efficiently to optimize daily operations. and updated booking calendars.
- Answered incoming calls professionally to assist clients with inquiries. and directed client inquiries.
- Supervised employees during daily tasks to ensure efficient workflow and delivered customer support.
- Coordinated stylist schedules effectively to maximize service availability and efficiency. and supported service transitions.
- Built relationships with long-term clients through individualized and outstanding customer service.
- Processed payments accurately to maintain financial integrity during transactions. and balanced daily transactions.
Front Desk Coordinator/Stylist
Academy of Hair Design
05.2021 - 04.2022
- Maintained salon cleanliness and sanitation to ensure a welcoming environment for clients. Maintained salon calendar and booked appointments for clients. Engaged clients to understand their needs and provided information about services offered. Guided clients on hair color and cut maintenance for optimal results and satisfaction. Sold products to clients to help them style their hair at home and maintain their color. Cut and styled hair based on clients' preferences. Used color and treatment techniques to promote clients' hair health. Utilized scissors, trimmers, and clippers to create hairstyles based on clients' preferences.
- Greeted academy guests and directed students, clients, and visitors to proper services.
- Scheduled appointments for hair services using front desk calendar systems.
- Answered phones and provided accurate information about academy programs and salon services.
Bar Manager
Hey Joe's Burgers and Beer
08.2018 - 04.2022
- Supervised staff to enhance customer satisfaction during daily operations. Resolved customer conflicts to ensure positive experiences. Processed payments and handled cash and credit transactions. Completed inventory and ordered supplies based on stock levels. Maintained bar and beverage taps to uphold institutional standards and ensure quality service.
- Managed bar operations for Hey Joe's Burgers and Beer during busy service hours.
- Supervised bartenders and servers in beer, cocktail, and guest service standards.
- Trained staff on tap handling, drink recipes, and responsible alcohol service.
Education
Certified Clinical Medical Assistant - Medical Assistant
South College
Nashville, TN03-2025
Cosmetology Degree -
Academy of Hair Design
Grenada, MS04-2022
High School Diploma -
Welsh High School
Welsh, LA05-2016
Skills
- EHR software proficiency
- EHR charting
- Clinical workflow management
- Vital signs
- Specimen collection
- Clinical injections
- Patient intake
- Appointment scheduling
- Medical documentation
- Clinical accuracy
- Patient-centered care
- Clinical communication
- Healthcare teamwork
- Interdisciplinary collaboration
- Clinical problem-solving
- Patient privacy compliance
- Organizational skills
Timeline
Certified Clinical Medical Assistant
Chosen Family Medicine
02.2026 - Current
Certified Clinical Medical Assistant
Music City Prep Clinic
04.2025 - 02.2026
Front Desk Coordinator/Assistant Manager
Element Salon
06.2022 - 04.2025
Front Desk Coordinator/Stylist
Academy of Hair Design
05.2021 - 04.2022
Bar Manager
Hey Joe's Burgers and Beer
08.2018 - 04.2022
Certified Clinical Medical Assistant - Medical Assistant
South College
Cosmetology Degree -
Academy of Hair Design
High School Diploma -
Welsh High School