JESSICA COOMER-LI
Rogers
Summary
Service-oriented applicant with a ten year background in the restaurant and hospitality industry. Core competencies include team building, problem solving and experience in all areas of restaurant work as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.
Overview
9
9
years of professional experience
Work History
Sous Chef
Century Casino
12.2023 - Current
- Trained kitchen staff to perform various preparation tasks under pressure.
- Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
- Played a key role in achieving positive health inspection results by maintaining strict compliance with all relevant guidelines and regulations throughout daily operations.
- Implemented proper cleaning procedures, ensuring a safe and sanitary kitchen workspace compliant with health department regulations.
- Boosted customer satisfaction ratings by consistently delivering high-quality dishes and maintaining strict adherence to food safety standards.
- Reduced staff turnover rates through effective communication skills, creating a supportive work atmosphere for all team members.
Sous Chef
Topgolf USA
02.2020 - 11.2023
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
- Scheduled and received food deliveries, adhering to food cost and budget.
- Created "family meals" for associates on popular days to ensure our associates could eat and that our guests were priority.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Checked and tested foods to verify quality and temperature.
- Ensured that all health and safety checks were done during my shift.
- Motivated staff to perform at peak efficiency and quality.
Server
The Hive At 21C Museum And Hotel
04.2019 - 03.2020
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Maintained up-to-date knowledge of menu options, specialties and menu deviations to accurately relay information to guests.
- Cultivated warm relationships with regular customers.
- Followed workplace safety procedures to reduce accidents and hazards.
Line Cook / Catering
KOMODO, Modern Asian Cuisine
04.2019 - 02.2020
- Collaborate with other personnel to plan and develop recipes or menus, taking into account such factors as seasonal availability of ingredients or the likely number of customers.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Planned and directed high-volume food preparation in fast-paced environment.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
Line Cook
Olive Garden Italian Resturant
05.2018 - 04.2019
- Check the quality of raw or cooked food products to ensure that standards are met
- Check the quantity and quality of received products
- Instruct cooks or other workers in the preparation, cooking, garnishing, or presentation of food
- Prepare and cook foods of all types, either on a regular basis or for special guests or functions.
To-go Specialist/ Server
Chan's Resturant
08.2015 - 04.2019
- Take orders from patrons for food or beverages
- Prepare checks that itemize and total meal costs and sales taxes
- Check with guests to ensure that they are enjoying their meals
- Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
- Present menus to patrons and answer questions about menu items, making recommendations upon request
- Clean tables or counters after patrons have finished dining
- Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties
- Explain how various menu items are prepared, describing ingredients and cooking methods
- Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests
- Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
Line Cook/ Server/ Host/ Catering
Tractors Classic American Grill
08.2015 - 02.2018
- Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices
- Ensure food is stored and cooked at correct temperature by regulating temperature of ovens, broilers, grills, and roasters
- Ensure freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
- Prepare and cook foods of all types, either on a regular basis or for special guests or functions
- Explain how various menu items are prepared, describing ingredients and cooking methods
- Prepare tables for meals, including setting up items such as linens, silverware, and glassware
- Stock service areas with supplies such as coffee, food, tableware, and linens
- Answer phones to take reservations or to-go orders, and greet, seat, and thank guests for their patronage
- Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
Education
General Transfer
Saint Louis Community
Saint Louis MOHigh School Diploma -
Cape Central High School
Cape Girardeau, MO05.2013
Skills
- Time Management
- Critical Thinking
- Judgment and Decision Making
- Food Production
- Service Orientation
- Customer and Personal Service
- Sales and Marketing
- Health Code Compliance
- Cost Control and Management
Accomplishments
3 Associate of the month awards from TopGolf
References
- Topgolf Rogers: Executive Chef Alfred Martinez (602) 299-6666
- Topgolf Rogers: Executive Sous Chef Matthew Crownin (479) 319-3629
- Topgolf Rogers: Operations Manager Steven Zuniga (714) 797-1202
Timeline
Sous Chef
Century Casino
12.2023 - Current
Sous Chef
Topgolf USA
02.2020 - 11.2023
Server
The Hive At 21C Museum And Hotel
04.2019 - 03.2020
Line Cook / Catering
KOMODO, Modern Asian Cuisine
04.2019 - 02.2020
Line Cook
Olive Garden Italian Resturant
05.2018 - 04.2019
To-go Specialist/ Server
Chan's Resturant
08.2015 - 04.2019
Line Cook/ Server/ Host/ Catering
Tractors Classic American Grill
08.2015 - 02.2018
General Transfer
Saint Louis Community
High School Diploma -
Cape Central High School