Jessica Cooper
Phoenix,AZ
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Knowledgeable Training Specialist successful at developing and overseeing site-based and online training programs. Decisive and disciplined professional with personable style and thorough approach.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Resource Specialist / Metrics
DoorDash - Merchant Services
Remote
07.2022 - Current
- Pro efficient in Google- Sheets/Docs/Drive
- Tracking team metrics (TPD, Daily goal, Accuracy %) and progression via Google sheets formulas: IFERROR / VLOOKUP / IMPORTRANGE / INDEX,MATCH / IF,INDEX
- Creation of trackers within our pod such as: sheets not started - rows completed, total rows, % complete, return dates, statuses. Live completed work. Specialist's schedules. Absence trackers with drop downs. Current sheets and practice sheets with metrics. Overviews of all sheets completed or needing completion
- Running morning and evening status updates in MODE with multiple queries created: assigning_tasks, daily complete, specialists IDs, open count by tags, Tag_detail, Tag_detail_left_to_assign
- Communication within Leadership about consistent issues, needs, and assistance to be provided. Reaching out to workers that show a decrease in productivity and accuracy to problem solve any blockers or provide any assistance they may need to better succeed
- Monitoring chats for questions and additional work row requests.
- Keeping admin work up to date (Workflows, Time Off forms, etc.).
- Monitoring individual productivity and reporting to higher ups (includes attendance for work as well as meetings, etc).
- Manage, schedule, and host meetings/trainings via Google Meets.
Human Resources Coordinator
U-Haul International
Phoenix, AZ
02.2022 - 08.2022
- High volume incoming calls from team members who need help or information regarding a business process, policy, or procedure
- Working closely with our different departments within Human Resources such as Benefits, Compensation, Payroll, Payroll Tax, Unemployment, Workplace Solutions, Recruiting, LOA, 401K/ Retirement
- Completing Business Processes for team members, management and leadership (ie: job promotions, terminations, legal name/personal information changes, photo matches, transfers, data changes, dual jobs, corrections, etc.)
- Assigned daily reports for Team Members with Multiple National IDs, as well as outstanding I-9s
- Complete employment verification requests
- Open and Close E-Verify Cases
- Respond to incoming emails to provide guidance or resolution in a timely manner
- Document incoming requests received
- Escalate unresolved intake to the appropriate business unit
- Assist with time sensitive mailings
- Assist and research audit reports
- Sorting and processing incoming mail.
Human Resources Assistant / Learning Ambassador
AZA9 Amazon Sort Center
Glendale, AZ
09.2021 - 02.2022
- HR Assistant for AZA9 Amazon SC
- Driving a positive and engaged associate base by participating in and communicating engagement activities and other employee relations related tasks
- Escalating appropriately to a senior HR team member when discrepancies or escalations arise with associate interactions such as LOA, accommodations, or other employee relations issues
- Assisting associates within the FC for access to HR services including guiding them through self-service options, when applicable and submitting trouble tickets on associates behalf, if needed as well as clearing trouble tickets assigned to the site
- Auditing time cards to communicate hours worked by associates to comply with Amazon standards for max time worked per day and week, clearing exceptions and researching, correcting and communicating attendance trends for unexcused absences for hourly associates and communicating that information to managers for follow up
- Following up on vacation approval requests as required
- Updating and communicating overtime through hotlines, visual postings and trackers when necessary including executing Call Em Alls to associates
- Ability to learn and navigate internal Amazon systems as resources to execute overall job duties
- Assisting on the floor when needed during seasonal peak times or based on business needs
- Acting as a communication coordinator within an FC which may entail updating visual communications, ACID TV displays and creating weekly newsletters
- Conducting HR Gembas
- Creating reports and assisting operations with research and analyzation of trends with attrition, attendance, unpaid time, roster management
- Willingness to work weekends, holidays, and/or overnight shifts
- And understand that your scheduled shifts may change due to business needs
- Willingness to work overtime both in peak season and as needed.
Title Order Specialist - National Title Review Team
Wells Fargo Home Mortgage
Chandler, AZ
09.2020 - 08.2021
- Wells Fargo Home Mortgage -
- CONTRACT POSITION
- 100% REMOTE
- National Title Review Team (NTRT) operates within Capital Markets Title Operations (CMTO)
- NTRT supports Wells Fargo Home Mortgage by ordering, reviewing, and clearing title stipulations
- Additional Responsibilities added to my daily workload based upon personal performance: Trainer and mentor to new Managers and all new employees brought on
- Quality check of other employees to ensure work is effectively and correctly completed within Wells Fargo procedures and expectations
- Work is presented with created excel spreadsheets
- Subject Matter Expert (SME) addressed by Managers/Work Directors to new hires and employees in need of additional assistance
- Virtual Training of New Hires brought on for the position of a Title Order Specialist-start to finish via Skype
- Virtual Training of 6 new Managers/Work Directors brought on as position expanded for the role and expectations of Title Order Specialists via Skype
- Completion of 50+ loans per day with additional responsibilities and team member assistance with new hires
- Hours worked average 42-50 hours a week, M-F
- Title Order Specialists responsibilities: Ordering Title and other title-related stipulations from Vendors (i.e
- Title Insurance, Chain of Title, Property Tax Statement, Homestead Exemption, Closing Protection Letter/Errors and Omissions, Encroachment on adjoining property, and Alta 7.1)
- Following up with Vendors on outstanding title-related stipulations
- Monitoring mailboxes in Outlook and appropriately responding to inquiries and escalations/urgent requests
- Pulling loans to work via CORE Queues, VSR reports via Microsoft Excel, and Title Order/Title Escalation mailboxes in Outlook.
Education
Diploma - Massage Therapy
Arizona College
03.2014
High school or equivalent -
Rcb Medical Arts High School
07.2012
Skills
- Typing
- Employee Investigations
- Termination Documentation
- Information Protection
- Human Resources Support
- Procedure Compliance
- New Hire Onboarding
- Work Complaint Handling
- Administrative Assistance
- Auditing
- Internal Audits
- Human Resources
- Data Analysis
- Training Development
- Remote Conferencing and Communication
- Training and Mentoring
- Strategic Planning
- Conflict Resolution
- Documentation and Recordkeeping
- Analytical and Critical Thinking
- Microsoft Office
Certification
- Driver's License
- Licensed Massage Therapist
Affiliations
- Passion for long distance running and weight lifting
References
References available upon request.
Timeline
Senior Resource Specialist / Metrics
DoorDash - Merchant Services
07.2022 - Current
Human Resources Coordinator
U-Haul International
02.2022 - 08.2022
Human Resources Assistant / Learning Ambassador
AZA9 Amazon Sort Center
09.2021 - 02.2022
Title Order Specialist - National Title Review Team
Wells Fargo Home Mortgage
09.2020 - 08.2021
Diploma - Massage Therapy
Arizona College
High school or equivalent -
Rcb Medical Arts High School