Jessica Cotenoff
Tinton Falls,NJ
Summary
People-First Operations Leader experienced in driving multi-million-dollar hospital performance through strategic human resources initiatives and operational management. Achieved enhanced financial outcomes and high-performing cultures by developing leaders and resolving employee relations challenges. Focused on creating engaged teams that balance business objectives with positive employee experiences.
Overview
8
8
years of professional experience
Work History
Hospital Administrator
Murray Hill Veterinary Associates
07.2024 - Current
- Provide strategic operational and human resources leadership for a $9M general practice veterinary hospital.
- Maintain full P&L; responsibility, including budgeting, forecasting, labor planning, and operational performance.
- Drove 24% year-over-year revenue growth and reduced Accounts Receivable by 53%.
- Directed payroll conversion, benefits transition, workflow redesign, and pricing initiatives to streamline operations and improve service delivery.
- Managed recruiting, onboarding, and policy implementation to enhance team integration and compliance.
- Boosted social media engagement by 121% to enhance community outreach and brand visibility.
Director of Operations
Red Bank Veterinary Hospital
01.2022 - 07.2024
- Directed operations across seven department managers, ensuring alignment with hospital goals and patient care standards.
- Managed budgeting and labor planning, optimizing expenses and driving operational initiatives to enhance service delivery.
- Led transition to new 103,000-square-foot hospital, coordinating logistics and stakeholder engagement for successful launch.
- Supported recruitment, onboarding, performance management, and leadership development.
Senior Clinical Manager
Red Bank Veterinary Hospital
01.2021 - 12.2022
- Managed clinical managers across multiple departments to ensure cohesive operations.
- Directed hiring, onboarding, coaching, and accreditation readiness to maintain operational compliance.
- Managed daily operations of veterinary clinical services and staff scheduling.
- Oversaw compliance with safety and health regulations for animal care practices.
- Developed training programs for new veterinary technicians and support staff.
Clinical Manager
Red Bank Veterinary Hospital
01.2019 - 12.2022
- Supported 80 hourly employees across multiple specialty departments to enhance operational efficiency.
- Managed staffing, scheduling, coaching, employee development, employee relations, and workflow improvements to optimize team performance.
- Built and mentored leadership of 8 supervisors to strengthen departmental management capabilities.
Education
Veterinary Practice Management -
Penn Foster
High School Diploma -
Monmouth Regional High School
Skills
- P&L Management
- Budgeting
- Labor Planning
- Operations Leadership
- Change Management
- Performance Management
- HR Strategy
- Recruiting
- Employee Relations
- Leadership Development
- Policy Development
- Process Improvement
Accomplishments
- Delivered 24% year-over-year revenue growth through operational optimization and leadership development.
- Reduced Accounts Receivable by 53% and 90+ day receivables by over 62%, improving cash flow.
- Reduced credit card processing expenses from 3.28% to 2.69% of revenue.
- Led organization-wide payroll and benefits transitions with minimal disruption.
- Developed high-performing leadership teams through coaching and succession planning.
- Implemented employee engagement initiatives, recognition programs, onboarding, and performance management processes.
- Led major operational change including hospital expansion, technology implementation, workflow redesign, and organizational restructuring.
Timeline
Hospital Administrator
Murray Hill Veterinary Associates
07.2024 - Current
Director of Operations
Red Bank Veterinary Hospital
01.2022 - 07.2024
Senior Clinical Manager
Red Bank Veterinary Hospital
01.2021 - 12.2022
Clinical Manager
Red Bank Veterinary Hospital
01.2019 - 12.2022
Veterinary Practice Management -
Penn Foster
High School Diploma -
Monmouth Regional High School