JESSICA COURTNEY
Greater Chicago,IL
Summary
Strategic Store Manager & Talent Leader with 8+ years of experience in retail, recognized for pioneering leadership programs and driving significant revenue growth. Expert in career pathing and succession planning, I excel in developing talent pipelines and fostering team collaboration, resulting in enhanced operational performance and elevated customer satisfaction. Passionate about leveraging data analysis to innovate store operations and visual merchandising, she is committed to inspiring teams and achieving long-term business success.
Overview
8
8
years of professional experience
Work History
Store Team Leader & District Visual Expert
Aerie By American Eagle Outfitters
Schaumburg, Illinois
08.2021 - Current
- Partnered with corporate partners with creating new company training tools to mentor associates into advanced leadership roles.
- Coached 19 store leaders on operations, engagement, and succession planning.
- Achieved 119% revenue growth while balancing operational performance with employee satisfaction.
- Analyzed sales data to enhance floor merchandising, improving product visibility and customer interaction.
- Fostered cross-functional teamwork to streamline daily operations, enhancing workflow efficiency.
- Implemented training sessions focused on customer service excellence, boosting shopper experience ratings.
- Provided ongoing coaching and support to team members, cultivating a positive work environment.
- Championed innovative visual merchandising concepts, inspiring staff and elevating in-store brand experience.
Brand Operations Manager
Victoria's Secret & Co.
Schaumburg, Illinois
12.2017 - 08.2021
- Boosted sales by 42% in $12.5M store through strategic visual merchandising.
- Enhanced inventory accuracy to 92% using RFID technology, ensuring seamless operations.
- Managed 100 employees, optimizing performance and encouraging career growth.
- Analyzed customer traffic patterns to refine staffing schedules, improving service coverage.
- Introduced efficient workflow processes for back-of-house operations, increasing replenishment speed.
- Refined loss prevention strategies to minimize shrinkage and strengthen asset protection.
- Provided ongoing mentorship to assistant managers, fostering a culture of continuous improvement.
- Facilitated cross-functional communication initiatives between sales and operations teams.
Education
Some College - Business Management
College of DuPage
Glen Ellyn, IL05.2010
Skills
- Leadership Pipeline Builder: Advanced high-potential associates into leadership roles, achieving one of the district’s highest promotion rates
- Regional Training Expert: Coached 19 store leaders on operational consistency, engagement, and succession planning
- New Store & Visual Training: Led onboarding for 5 new Aerie stores, achieving 180% above-expected sales
- Technology Rollout Leader: District Champion for RFID at Victoria’s Secret, improving inventory accuracy by 92%
- Retention & Engagement Impact: Mentored teams to reduce turnover by 12% and strengthen organizational culture
Timeline
Store Team Leader & District Visual Expert
Aerie By American Eagle Outfitters
08.2021 - Current
Brand Operations Manager
Victoria's Secret & Co.
12.2017 - 08.2021
Some College - Business Management
College of DuPage