Hi, I’m
Jessica Cox
CNP
Whiteland,IN
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
years of professional experience
4
years of post-secondary education
1
Certification
Work History
The TorchhouseTerre Haute, IN
Administrative Assistant and Bookkeeper
04.2011 - 01.2018
Job overview
- Member of Senior Leadership Team
- Communicated with staff and volunteers using Constant Contact email
- Assisted Directory and Visionary Elder in organization of programs, schedules, advertising, website, and important documentation
- Performed administrative tasks
- Basic bookkeeping using Quickbooks
- Managed all incoming donation contributions
- Managed all incoming funds for individuals who raise personal support
- Managed all outgoing payments such as bills, payroll, taxes, etc
- Offered technical support and troubleshot issues to enhance office productivity.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Executed record filing system to improve document organization and management.
- Interacted with vendors to purchase and set up equipment and services.
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
- Edited documents to improve accuracy of language, flow and readability.
- Leveraged accounting software to manage expenses and keep track of finances.
Denny'sTerre Haute, IN
Hostess/Server
10.2009 - 04.2011
Job overview
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Increased sales significantly by upselling higher-end products to customers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Bread Basket Cafe And BakeryDanville, IN
Kitchen Staff Member
07.2005 - 08.2009
Job overview
- Food service/preparation
- Made food according to standard recipes with requested changes for customer satisfaction.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Learned other teammates' work tasks to train as backup.
- Circulated kitchen area to receive work assignments and identify support tasks.
- Plated hot meals and salads in aesthetically pleasing arrangements.
- Cleaned walk-in refrigerators and freezers and operated powered floor and steam equipment for deep cleaning.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Education
Indiana State University Terre Haute, IN
Bachelor of Science from Recreation and Sport Management in Youth Leadership
08.2008 - 05.2012
Skills
QuickBooksBookkeepingData entryCustomer serviceBudgetingProgram ManagementHuman ResourcesAdministrative ExperienceProject ManagementLanguages
Documentation and reporting
Meeting minutes
Office administration
Supervising staff
Social media knowledge
Sorting and labeling
Administrative support
Filing and data archiving
Office management
Relationship building
Customer and client relations
55 WPM typing speed
Information security
Certification
Certified Nonprofit Professional
Timeline
Administrative Assistant and Bookkeeper
The Torchhouse
04.2011 - 01.2018
Hostess/Server
Denny's
10.2009 - 04.2011
Indiana State University
Bachelor of Science from Recreation and Sport Management in Youth Leadership
08.2008 - 05.2012
Kitchen Staff Member
Bread Basket Cafe And Bakery
07.2005 - 08.2009