Summary
Overview
Work History
Skills
Timeline
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Jessica Cox

Stanton,CA

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

7
7
years of professional experience

Work History

Account Manager, Preferred Accounts

Ray's Lemonade
01.2023 - Current
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Coordinated with internal teams to facilitate prompt delivery of client projects.
  • Developed and implemented strategies to increase client retention.
  • Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
  • Set clear sales goals to identify activities and behaviors to advance sales process and close deals.

Account Manager - B2B Business Development

Orchid Ventures
02.2020 - 01.2023
  • Managed accounts to retain existing relationships and grow share of business.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Built relationships with customers and community to establish long-term business growth.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Sales Coordinator

Humboldt Green Remedy
04.2017 - 02.2020
  • Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
  • Improved productivity by increasing customer communication and responding to feedback.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Compiled client profiles and entered information into operating system.

Skills

  • Performance tracking
  • CRM proficiency
  • Market research
  • Problem solving
  • Networking abilities
  • Relationship building
  • Financial acumen
  • Effective communication
  • Client onboarding
  • Cross-selling
  • Project management
  • Product knowledge
  • Conflict resolution

Timeline

Account Manager, Preferred Accounts

Ray's Lemonade
01.2023 - Current

Account Manager - B2B Business Development

Orchid Ventures
02.2020 - 01.2023

Sales Coordinator

Humboldt Green Remedy
04.2017 - 02.2020

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Jessica Cox