Summary
Overview
Work History
Skills
Timeline
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Serena Mullen

Scottsdale,AZ

Summary

Insightful Key Account Manager offering 20 years of hands-on experience maintaining cordial relationships with company's clients by thoroughly researching customer needs and verifying timely delivery of products. Well-educated in sales and customer service protocols and procedures paired with aptitude to build relationships with people of all levels. Familiar with industry market trends and best practices.

Overview

8
8
years of professional experience

Work History

Account Manager, Preferred Accounts

BDA
Scottsdale , AZ
09.2022 - 01.2024
  • Oversaw design of marketing materials, promotional products and digital advertisements.
  • Planned promotional campaigns for new products or specials.
  • Delivered products to customer locations on time.
  • Planned and organized promotional events to expand brand recognition and customers.
  • Generated ideas for new campaigns or initiatives that would help strengthen our client's existing identity within their respective markets.

Account Manager, Preferred Accounts

DollarDays
Phoenix, AZ
01.2017 - 09.2022
  • Resolved customer inquiries, complaints, and disputes in a timely manner.
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Participated in brainstorming sessions to generate ideas on how to better serve customers.
  • Maintained accurate records of all account activity including sales, payments, contracts.
  • Identified opportunities for growth within existing client base through upselling and cross-selling initiatives.

Inside Sales Representative

Nextiva
Scottsdale, AZ
03.2016 - 01.2017
  • Provided customers with product information, pricing and availability.
  • Conducted outbound calls to existing clients to upsell products or services.
  • Generated leads through cold calling potential clients.
  • Researched customer needs and preferences to identify opportunities for new business.
  • Maintained detailed records of customer interactions, orders and account status updates.

Skills

  • SalesForce Proficiency
  • Territory Management
  • Client Relationship Building
  • Sales Quota Achievement
  • Performance Tracking
  • Account Retention
  • Business Development
  • Customer Rapport
  • Account Management
  • Lead Generation

Timeline

Account Manager, Preferred Accounts

BDA
09.2022 - 01.2024

Account Manager, Preferred Accounts

DollarDays
01.2017 - 09.2022

Inside Sales Representative

Nextiva
03.2016 - 01.2017

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Serena Mullen