Angela Keuth
Loris,SC
Summary
Dynamic Account Manager with a proven track record at ScanSource, excelling in CRM proficiency and client relationship building. Spearheaded initiatives that significantly enhanced customer satisfaction and retention, leveraging analytical thinking and consultative selling to drive business growth. Skilled in leading teams and developing innovative solutions, consistently achieving and surpassing sales targets.
Overview
28
28
years of professional experience
Work History
Account Manager, Preferred Accounts
ScanSource
07.2005 - 09.2024
- Served as the primary point of contact for customers within the preferred accounts segment, fostering trust-based relationships that contributed to company success.
- Conducted regular account reviews to identify areas for improvement and opportunities for upselling or cross-selling services.
- Collaborated closely with internal resources including product specialists and technical support teams, ensuring optimal solutions were presented during proposal stages.
- Collaborated with cross-functional teams to ensure seamless service delivery for preferred accounts.
- Established rapport with key decision-makers in target organizations, building credibility as a trusted advisor on industry-specific solutions.
- Developed strong client relationships, resulting in increased loyalty and retention rates.
- Utilized CRM software efficiently to track client interactions and maintain up-to-date information on sales pipeline progressions.
- Built and maintained strong client relationships to drive business growth.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Implemented systems and procedures to increase sales.
- Provided ongoing support to clients throughout the sales lifecycle, ensuring a high level of customer satisfaction at all times.
- Enhanced customer satisfaction by addressing and resolving account issues promptly and professionally.
Accounts Receivable Manager
ScanSource
03.2000 - 07.2005
- Managed a team of accounts receivable specialists, providing guidance and support for optimal performance.
- Negotiated payment terms with clients to facilitate mutually beneficial agreements while maintaining company profitability goals.
- Implemented training programs for new hires within the accounts receivable department, ensuring consistent quality standards across the team.
- Conducted thorough credit reviews to minimize potential risks while maximizing company revenues.
- Spearheaded process improvements that resulted in increased accuracy of billing information and reduced discrepancies.
- Partnered with sales teams to develop customized payment plans for high-value clients, ensuring long-term business partnerships.
- Supported financial director with special projects and additional job duties.
Accounts Receivable Clerk
ScanSource
02.1997 - 03.2000
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Streamlined credit approval process by conducting thorough analyses of new client applications, reducing financial risk exposure.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
Education
Coastal Carolina University
Conway, SCGreenville Technical College
Greenville, SCSkills
Technical understanding
CRM proficiency
Client Relationship Building
Sales Lifecycle Management
Account development
Consultative Selling
Multitasking
Excellent Communication
Decision-Making
Staff Training and Development
Task Prioritization
Sales Presentations
Analytical Thinking
Timeline
Account Manager, Preferred Accounts
ScanSource
07.2005 - 09.2024
Accounts Receivable Manager
ScanSource
03.2000 - 07.2005
Accounts Receivable Clerk
ScanSource
02.1997 - 03.2000
Coastal Carolina University
Greenville Technical College