Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Languages
Timeline
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Bertha Peatross

Mount Pocono,PA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

7
7
years of professional experience

Work History

Account Manager, Preferred Accounts

Spectrum
Schenectady, NY
12.2023 - Current
  • Responsible on managing all processes related to clients including data collection and analysis, resolving customer complaints, managing sales, and enhancing the entire customer experience.
  • Collects relevant information about customers’ behavior and analyze the data to track new opportunities.
  • Represents the client inside the organization to ensure client satisfaction.
  • Provides updated information to the client about new products or services to make upsells.
  • Collaborate with sales team to identify and grow opportunities within territory.

Inbound Mobile Customer Service

Spectrum Mobile
Schenectady, United States
05.2022 - 12.2023
  • Mobile Virtual Network Operator that partners with Verizon to provide customers access to the nation's largest LTE network
  • Collaborate with customers through effective communication to gain additional products and services
  • Answer questions and leave a position impression on customer service
  • Keeps record of actions taken and create documents that ensure customer service histories are available for future representatives
  • Help customers through on fixing technical issues and get services running smoothly.

Bilingual Inbound Sales Representative

Charter Communications
Riverview, United States
05.2018 - 05.2021
  • Telecommunications and mass media company that offers an array of services to consumer and businesses
  • Provide class leading individualized customer experience
  • Maintain strong knowledge of all products and services
  • Establish and maintaining professional and positive relationships and ensuring concerns are addressed
  • Connect to customer following ques to offer complete solution of suite of products and services.

Bilingual Retail Associate

Verizon Wireless
Plant City, United States
12.2016 - 10.2017
  • Multinational telecommunications company that leads the U.S as the number #1 wireless operator in the U.S
  • Built genuine customer relationships by earning their loyalty and trust
  • Discover and close Small Business Leads
  • Lead Plant City Team in Total Mobile Protection Sales August / September 2017
  • Top Balanced Rep August 2017.

Education

Medical Assistant -

Ultimate Medical Academy
02.2016

High School Diploma -

Ofelia Velasquez

Skills

  • Cash Management
  • Office Suite
  • MPOS
  • Technical Support
  • Training Delivery
  • KeyHolder
  • Outbound / Inbound Sales
  • Customer Service
  • Small Business Sales
  • Account Servicing
  • Customer Training
  • Account Management
  • Team Training
  • Lead Development
  • Client Relationship Management
  • Complaint Management
  • Excellent Communication Skills
  • Goal-Oriented
  • Employee Mentoring

Personal Information

Title: Bilingual Sales

Languages

  • Spanish, Native or Bilingual Proficiency
  • English, Full Professional Proficiency

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

Account Manager, Preferred Accounts

Spectrum
12.2023 - Current

Inbound Mobile Customer Service

Spectrum Mobile
05.2022 - 12.2023

Bilingual Inbound Sales Representative

Charter Communications
05.2018 - 05.2021

Bilingual Retail Associate

Verizon Wireless
12.2016 - 10.2017

Medical Assistant -

Ultimate Medical Academy

High School Diploma -

Ofelia Velasquez

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Bertha Peatross