Heather (Hye) Cho
Suwanee,GA
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes. Motivated individual with experience in customer service and sales. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Account Manager, Preferred Accounts
CBM Atlanta
05.2016 - Current
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Provided leadership and coaching for staff by analyzing performance and adapting to customer recommendations.
- Developed and implemented strategies to increase client retention.
Project Coordinator - Commercial Construction
Contek Construction Technology
07.2013 - 04.2016
- Managed resource estimates, project timeline, project milestones, task dependencies and critical path.
- Coordinated project activities with vendors and suppliers and maintained relationships.
- Created quality management plan, developed and maintained project documentation and oversaw project design.
- Negotiated terms and conditions for customer contracts.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Reported regularly to managers on project budget, progress and technical problems.
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Coordinated project activities with vendors and suppliers and maintained relationships
Skills
- Customer Order Management
- Consultative Selling Techniques
- Client Relationship-Building
- New Business Opportunities
- Growth Portfolios
- Investigation of Claims
- Community Organization
- Quote and Proposal Management
- Lead Identification
- Team collaboration
- Analytical thinking
- Customer Service and Assistance
- Corrective Actions
- Project management
- Time management
- Following Up with Clients
- Management collaboration
Languages
Korean
Native or Bilingual
Timeline
Account Manager, Preferred Accounts
CBM Atlanta
05.2016 - Current
Project Coordinator - Commercial Construction
Contek Construction Technology
07.2013 - 04.2016
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