Jessica Cozens
Tecumseh,OK
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
House Keeper
Spark by Hilton
Tecumseh, OK
09.2025 - Current
- Achieved employee of the month status through consistent positivity and reliability in attendance. Delivered exceptional cleanliness and order in guest rooms and common areas, resulting in five-star guest reviews.
- Ensured compliance with health and safety standards in all cleaning operations.
- Monitored and organized inventory of cleaning supplies and equipment, optimizing resource availability for operational needs.
Customer Service Representative
Walmart
Oklahoma City, OK
09.2024 - 09.2025
- Maintained a 4.5 review status for ontime deliveries and having a friendly demeanor.
- Achieved a customer satisfaction rate above 95% through efficient processing of 100+ daily transactions. Reduced inventory discrepancies by effectively managing returns and leveraging POS systems for accurate tracking. Enhanced overall operational performance through strategic transaction management.
- Collaborated with team members to streamline service processes, reducing wait times by 30 percent.
Customer Service Associate
Southern Glazer's Wine and Spirits
Omaha, NE
01.2019 - 09.2024
- Organized liquor orders accordingly, filed invoices, picked bottles for will call, greeted customers, collected customers invoices, payment and orders at dock.
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Handled order processing and inventory management to ensure timely product availability.
- Resolved customer complaints promptly, improving retention rates and fostering positive relationships.
Lead Cashier/Produce Clerk
Kroger
Columbia, TN
05.2014 - 12.2018
- Supervised daily cash register operations, ensuring accurate transactions and customer satisfaction.
- Trained and mentored new cashiers on company policies and efficient checkout procedures.
- Implemented streamlined processes to reduce transaction times and enhance customer experience.
- Checked merchandise multiple times during each shift and restocked products when stock ran low.
Education
Heritage college - Medical Assisting/limited x-ray skills
Heritage College
Oklahoma City05-2009
High school diploma - undefined
Westmoore High School
Moore, OK05-2008
High school diploma or GED - undefined
Skills
- Leadership Experience (2 year)
- Residential cleaning services
- Time Management
- Retail Sales
- Client support
- Human resources
- Commercial Cleaning
- Administrative support
- Freight management experience
- Microsoft Excel
Certification
- Medical Assistant
- August 2009 to January 2019
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
House Keeper
Spark by Hilton
09.2025 - Current
Customer Service Representative
Walmart
09.2024 - 09.2025
Customer Service Associate
Southern Glazer's Wine and Spirits
01.2019 - 09.2024
Lead Cashier/Produce Clerk
Kroger
05.2014 - 12.2018
Heritage college - Medical Assisting/limited x-ray skills
Heritage College
High school diploma - undefined
Westmoore High School