Jessica Crabtree
Ridgeway,VA
Overview
26
26
years of professional experience
Work History
Licensed Sales Producer
Allstate
08.2012 - 08.2023
- Provided coverage option information to assist clients in protecting assets.
- Exceeded corporate quotas for monthly policy sales.
- Utilized targeted email campaigns and cold calling to increase revenue.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Promoted products and services using upselling and other sales strategies.
- Educated clients on insurance policies and procedures.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Finalized sales and collected necessary deposits.
- Generated leads through cold-calling, networking and other outreach methods.
Customer Care Representative
Startek
06.2010 - 02.2012
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Assistant Manager
Wendys
05.1997 - 06.2010
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Laurel Park High School
Martinsville, VA07.1999
Skills
- Customer Retention
- Policy Management Expertise
- Insurance Program Analysis
- Billing Procedures
- Cross-Promote Products
Timeline
Licensed Sales Producer
Allstate
08.2012 - 08.2023
Customer Care Representative
Startek
06.2010 - 02.2012
Assistant Manager
Wendys
05.1997 - 06.2010
High School Diploma -
Laurel Park High School
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