Sarah Hughes

Licensed Sales Producer

Allstate Insurance Co

07.1995 - Current

Increased customer satisfaction by providing exceptional service and tailored insurance solutions.
Developed new business opportunities through networking events, community involvement, and referrals.
Achieved sales targets consistently by identifying customer needs and offering suitable products and services.
Enhanced client retention rates with timely follow-ups and personalized attention to individual concerns.
Collaborated with team members to develop innovative sales strategies for maximizing profitability.
Streamlined the sales process by utilizing technology tools for efficient data management and communication.
Built long-term relationships with clients through consistent communication, trust-building, and professionalism.
Expanded client base by proactively reaching out to potential customers via cold calls, emails, and social media outreach.
Educated clients on insurance policy options, enabling informed decision-making based on their unique needs.
Exceeded revenue goals by upselling additional coverage options and cross-selling complementary products services.
Conducted thorough risk assessments to recommend appropriate coverage levels for each client's specific situation.
Maintained a high level of industry knowledge through continuous professional development and training courses.
Negotiated favorable terms with underwriters on behalf of clients, effectively balancing risk mitigation with cost considerations.
Resolved customer complaints promptly, demonstrating empathy and commitment to excellent service standards.
Streamlined administrative tasks such as processing applications, updating records, collecting premiums to ensure smooth operations during peak periods.
Participated in industry conferences and workshops to stay updated on market trends, regulations, and emerging products.
Provided coverage option information to assist clients in protecting assets.
Exceeded corporate quotas for monthly policy sales.
Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Educated clients on insurance policies and procedures.
Collected premiums on or before effective date of coverage.
Conducted annual reviews of existing policies to update information.
Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Evaluated competitors' products and services to gain competitive advantage.
Monitored customer feedback and identified areas of improvement.
Generated leads through cold-calling, networking and other outreach methods.
Streamlined office operations by implementing efficient filing systems and organizational strategies.
Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained computer and physical filing systems.
Created, maintained and updated filing systems for paper and electronic documents.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Reported to senior management on organizational performance and progress toward goals.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Summary

Overview

Work History

Licensed Sales Producer

Education

High School Diploma -

Some College (No Degree) - Art

Skills

Timeline

Licensed Sales Producer

High School Diploma -

Some College (No Degree) - Art

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