Angel Heath
Sylacauga,AL
Summary
Finance and insurance professional with over 7 years of experience in consumer lending, financial services, and customer support. Skilled in loan application processing, credit evaluation, income verification, insurance education, and regulatory compliance. Strong background in guiding customers through financial and insurance products with clarity, accuracy, and empathy. Known for exceptional communication, problem-solving, and a commitment to helping clients make informed financial decisions. Currently completing an A.A.S. in General Business, consistently earning Dean's list each semester and on track to graduate with honors in May 2026.
Overview
9
9
years of professional experience
Work History
Insurance Agent
Allstate Insurance Co
02.2023 - 05.2023
- Assisted clients in understanding insurance products and policy options.
- Conducted assessments to identify clients' insurance needs and recommend suitable coverage.
- Processed policy applications and managed documentation for timely approvals.
- Developed strong relationships with clients to enhance customer satisfaction and retention.
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Generated quotes and proposals for clients to match individual needs.
Insurance Sales Agent
Freeway Insurance
07.2022 - 02.2023
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Established credibility and trust with clients through transparent communication about policy options, costs, and benefits.
- Negotiated contracts with clients to establish best coverage with lowest cost.
- Maintained high retention rates by addressing client concerns promptly and offering suitable policy adjustments as needed.
- Calculated premiums and established payment methods for sales.
- Finalized sales and collected necessary deposits.
- Collected premiums on or before effective date of coverage.
- Processed policy applications and managed documentation for timely approvals.
Assistant Manager
Advance America
04.2014 - 11.2020
- Processed and approved short-term loans, installment loans, and financial products while ensuring full compliance with state and federal lending regulations.
- Evaluated customer financial information, verified income and documentation, and made lending recommendations based on risk assessment.
- Provided exceptional customer service by explaining loan terms, repayment options, and account details in a clear, supportive manner.
- Managed daily cash handling, drawer balancing, deposit preparation, and reconciliation to maintain accurate financial records.
- Conducted collections activities by making outbound calls, setting payment arrangements, and maintaining professional communication with past-due accounts.
- Oversaw opening and closing procedures, including security checks, system updates, and end-of-day financial reporting.
- Met and exceeded sales goals by promoting financial products and services that matched customer needs.
- Increased customer satisfaction and retention by building strong relationships and providing a positive, personalized experience.
- Ensured compliance with company policies, CFPB regulations, and privacy standards when handling sensitive customer information.
Education
Associate of Applied Science - General Business
Central Alabama Community College
Childersburg, AL05-2026
Skills
- Quotes and sales
- Customer service
- Professionalism and ethics
- Cash Handling and Reconciliation
- Loan Application Processing
- Knowledge of lending Regulations
- Account Management
- Accuracy and Attention to Detail
- Problem Solving
- Active Listening
- Collections and Payment Arrangements
- Remote/Online Customer Support
Timeline
Insurance Agent
Allstate Insurance Co
02.2023 - 05.2023
Insurance Sales Agent
Freeway Insurance
07.2022 - 02.2023
Assistant Manager
Advance America
04.2014 - 11.2020
Associate of Applied Science - General Business
Central Alabama Community College