Sherry Gonyea-McElroy
Wilton,NY
Summary
Licensed insurance agent in NY, LA, GA, and FL currently. Seeking an opportunity for growth in a sales environment where professionals can achieve a work and life balance and work hard, remain committed, and provide superior customer service skills, while providing solutions to meet client coverage needs with insurance products.
Overview
8
8
years of professional experience
Work History
Insurance Agent
Principled.
03.2024 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Sold term and permanent coverage policies
Victim Advocate
WellSpring
10.2023 - 03.2024
- Served as a liaison between crime victims and relevant legal professionals, ensuring clear communication and understanding of the victim''s needs throughout the process.
- Advocated for victims'' rights during court proceedings, ensuring that their voices were heard throughout the legal process.
- Accompanied clients to court to clarify processes and procedures.
- Supported victims, family members and witnesses through law enforcement, healthcare and social services.
- Provided 1:1 counseling sessions for victims
- Engaged in on call duties and staffed a hotline
Division Director of Clinical Services
Community, Work & Independence
02.2022 - 10.2022
- Produced KPI reports per week to analyze job performance against team goals.
- Attended weekly meetings to discuss and optimize strategies.
- Reduced operational costs by identifying inefficiencies and implementing cost-saving measures.
- Managed an Article 16 Behavioral Health Clinic under OPWDD operating procedures
- Managed clinical staff and a team of Behavioral Intervention Specialists
- Managed cross-functional teams for successful project completion within budget and ontime.
Independent Insurance Agent
Senior Life Insurance Company
01.2021 - 03.2022
- Enhanced client satisfaction by providing personalized insurance solutions and excellent customer service.
- Developed and maintained professional relationships with other industry professionals in a remote telesales platform model
- Attended weekly meetings, participated in goal setting and facilitation
- Specialized in educating clients about whole life final expense policies, assessing client needs, and maintaining client records
- Outbound and Inbound call experience in a remote working environment.
Independent Insurance Agent
Symmetry Financial Group
09.2021 - 07.2022
- Enhanced client satisfaction by providing personalized insurance solutions and excellent customer service.
- Provided ongoing support to existing clients, addressing their concerns and resolving any issues promptly and professionally.
- Developed a comprehensive understanding of various insurance products, ensuring accurate and informed recommendations
- Specialized in mortgage protection, permanent and temporary insurance solutions
Independent Consultant
AFLAC
04.2021 - 07.2021
- Fostered strong relationships with clients through consistent communication and collaboration.
- Handled confidential customer business and operational information.
- Managed multiple projects concurrently, ensuring timely delivery and high-quality results.
- Conducted meetings with clients to determine project intent, requirements and budgets.
- Business to Business Sales for cancer, accidental and hospital indemnity plans, and an array of offerings for businesses and employees
- + Type or edit your work history here
Clinical Coordinator
RISE Healthy Housing And Support Services
10.2016 - 04.2021
- Managed and maintained oversight for 10 agency programs, program directors, and staff
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Worked closely with clinic administrators to maintain a safe, clean and well-organized environment in which patients could receive care.
- Developed strong relationships with community partners to enhance support services available for patients beyond the clinical setting.
- Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.
Education
Master’s Of Science - Psychology
Walden University
Minneapolis, MN05.2009
Bachelor Of Arts - Psychology
Siena College
Albany, NY05.2006
Skills
- Customer Service
- Licensed Insurance Agent
- Professionalism and Ethics
- Quotes and inbound and outbound leads
- Telesales and In-person sales experience
- Client Needs Analysis
- Quotes and Sales
- Client Account Management
Timeline
Insurance Agent
Principled.
03.2024 - Current
Victim Advocate
WellSpring
10.2023 - 03.2024
Division Director of Clinical Services
Community, Work & Independence
02.2022 - 10.2022
Independent Insurance Agent
Symmetry Financial Group
09.2021 - 07.2022
Independent Consultant
AFLAC
04.2021 - 07.2021
Independent Insurance Agent
Senior Life Insurance Company
01.2021 - 03.2022
Clinical Coordinator
RISE Healthy Housing And Support Services
10.2016 - 04.2021
Master’s Of Science - Psychology
Walden University
Bachelor Of Arts - Psychology
Siena College
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