Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Criswell

Visalia,CA

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Senior Helpers. Proven ability to enhance guest experiences through effective multitasking and attention to detail. Recognized for fostering warm relationships and maintaining a clean, inviting environment, ensuring satisfaction in high-pressure situations.

Overview

2009
2009
years of professional experience

Work History

Senior Caregiver

Senior Helpers
  • Maintained clean, safe, and well-organized patient environment.
  • Offered companionship and kindness to elderly patients.
  • Assisted patients with daily living activities, ensuring their safety and wellbeing.
  • Assisted in maintaining a clean and safe environment for patients, completing housekeeping tasks as needed.
  • Provided emotional support to patients and families during difficult times, offering a listening ear and empathetic conversation.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with daily living activities, running errands, and household chores.

Banquet Manager

The Lamp Lighter Inn
11.2005 - 03.2008
  • Delegated tasks to staff members to maximize production under tight deadlines.
  • Enhanced banquet operations by streamlining communication between kitchen and service staff.
  • Directed and managed banquet functions for Number-person event.
  • Increased guest satisfaction by anticipating needs and providing exceptional service during events.
  • Set up and broke down conference and banquet rooms to meet facility standards and specifications.
  • Oversaw scheduling of banquet staff while maintaining optimal staffing levels during peak seasons without compromising on quality service delivery.
  • Coordinated with vendors to provide seamless event experiences, from setup to teardown.
  • Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
  • Oversaw timeliness and quality of food delivery at high-volume events.
  • Trained new hires on company policies, procedures, and service standards, fostering a cohesive team environment.
  • Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
  • Served food alongside staff.
  • Responsible for ordering supplies and picking up orders.
  • Prepared schedules for both serving staff and the set up staff.
  • In charge of creating flower arrangements
  • In charge of both on site and off site catering events

Server/ Hostess

Kats Corner Cafe
08.1996 - 11.1998
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

Restaurant Hostess

Dennys Restaurant
12.1996 - 07.1997
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
  • Completed daily side work and opening and closing duties without fail.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.

Education

Golden West High School
Visalia, CA
1996

Skills

  • Strong work ethic
  • Exceptional customer service
  • Table bussing
  • Dining area maintenance
  • Beverage preparation
  • Effective multitasking
  • Cleaning and sanitation
  • Detail-oriented
  • Safe food handling
  • Guest relations
  • Server support
  • Restaurant operations
  • Positive and professional
  • Multitasking
  • Hospitality and accommodation
  • Warm and friendly
  • Attention to detail
  • Team player
  • Reliable and trustworthy
  • Problem-solving
  • Guest greeting and seating

Timeline

Banquet Manager

The Lamp Lighter Inn
11.2005 - 03.2008

Restaurant Hostess

Dennys Restaurant
12.1996 - 07.1997

Server/ Hostess

Kats Corner Cafe
08.1996 - 11.1998

Senior Caregiver

Senior Helpers

Golden West High School

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Jessica Criswell