Jessica Critelli
Bluffton,SC
Summary
Dedicated registered nurse with 13 years of diverse experience in acute care, outpatient clinics, military field medicine, and rehabilitation settings. Expertise in electronic health record systems, telehealth consultations, patient education, and clinical documentation enhances the ability to deliver comprehensive care. Demonstrated leadership as a clinical manager and U.S. Navy Veteran, with a strong foundation in outpatient nursing and staff development. Committed to improving patient healthcare experiences through effective training, communication, and strategic planning, consistently achieving outstanding results in dynamic environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Director of Population Health
Your Health
04.2025 - Current
- Participated in quality improvement initiatives by collecting data on key performance indicators (KPIs) related to patient care processes
- Analyzed data trends to identify areas for improvement in clinical workflows or patient outcomes
- Managed complex cases involving multiple comorbidities or chronic conditions through effective coordination of resources and services
- Served as a resource person for nursing staff regarding best practices in clinical care coordination
- Conducted regular meetings with healthcare team members to discuss patient progress, identify barriers, and develop strategies for optimal care delivery
- Advocated for patients' rights, dignity, and autonomy throughout their healthcare journey
Registered Nurse
Symbios Health
03.2024 - 04.2025
- Facilitated completion of prior authorization through various insurance providers for medication and specialty services to include: GLP1 agonists, specialty medications, HRT, and various diagnostic/imaging procedures.
- Administered injections and served as first assistant with in-office procedures including corticosteroid injections & PRP injections.
- Performed comprehensive assessments of patients' physical and mental health status, documenting findings accurately for annual and acute care examinations.
- Collaborated with various pharmacy staff (brand vs. compounding pharmacies) to verify medication orders' accuracy and resolve any discrepancies or issues promptly
- Assist with clinical quality program management to ensure protocol adherence through chart audits
- Coordinated diagnostic tests, procedures, and refill requests as ordered by physicians, ensuring timely scheduling, follow-up, and refills.
Clinical Manager/Ophthalmic Nurse
Retina Consultants of Charleston
07.2023 - 03.2024
- Supervised and trained new technicians, delivering performance reviews and disciplinary action
- Assisted in minor surgical procedures under the direct supervision of an ophthalmologist
- Oversaw the daily operations of the clinic and provided direct supervision of clinical staff, including coaching, mentoring, and performance evaluations
- Reviewed patient charts to ensure proper coding and concise documentation were utilized to ensure accurate compensation from insurance.
Ophthalmic Nurse
Hilton Head Macula & Retina
05.2016 - 07.2023
- Utilized critical thinking skills to assess changes in patient conditions, recognize complications, and intervene appropriately
- Demonstrated ability to work independently as well as collaboratively within a team environment
- Demonstrated advanced knowledge of anatomy and physiology related to the eye and visual system
- Provided patient education on ophthalmic conditions and treatments, using evidence-based practice guidelines
Registered Nurse
NHC Rehabilitation Center
09.2016 - 01.2017
- Conducted thorough evaluations of patients' vision requirements, encompassing history taking, visual acuity testing, refraction measurements, tonometry readings, and intraocular pressure assessment measurements
- Evaluated effectiveness of treatments by monitoring changes in vital signs and laboratory values
- Performed comprehensive assessments on newly admitted patients to determine the most appropriate plan of care
- Assessed, monitored, and documented patient progress during their rehabilitation, while also communicating between healthcare providers, patients, and families.
Registered Nurse
Beaufort Memorial Hospital
07.2016 - 09.2016
- Delivered high-quality, individualized nursing care to patients with complex medical conditions, while using critical thinking skills, effective communication
- Monitored and assessed vitals, administered medications, and prescribed treatments, also provided emotional support and education for both patients and their family members.
Education
Associates of Arts Degree - Business Administration
Central Texas College
Killeen, TXBachelors of Science - Nursing
University of South Carolina
Beaufort, SCSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Certification
- BLS Provider Certification, American Heart Association, 03/01/26
- Nurse Licensure Compact (NLC), 04/01/26
Timeline
Director of Population Health
Your Health
04.2025 - Current
Registered Nurse
Symbios Health
03.2024 - 04.2025
Clinical Manager/Ophthalmic Nurse
Retina Consultants of Charleston
07.2023 - 03.2024
Registered Nurse
NHC Rehabilitation Center
09.2016 - 01.2017
Registered Nurse
Beaufort Memorial Hospital
07.2016 - 09.2016
Ophthalmic Nurse
Hilton Head Macula & Retina
05.2016 - 07.2023
Associates of Arts Degree - Business Administration
Central Texas College
Bachelors of Science - Nursing
University of South Carolina