Jessica Cromer
BOAZ,AL
Summary
Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Food Server
Top O' River Catfish & Seafood Restaurant
03.2025 - Current
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Cultivated warm relationships with regular customers.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
Food Server
State of Alabama/ Guntersville State Park
02.2021 - 03.2025
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
Medical Assistant/Receptionist
Doctors Med Care
02.2023 - 07.2023
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Organized insurance claims processing, reducing errors and ensuring timely payments for services rendered.
- Expedited lab results retrieval process by establishing strong relationships with external laboratory facilities.
- Coordinated referral processes, effectively liaising between patients, providers, and specialists for seamless care transitions.
- Assisted with medical procedures as needed, ensuring a smooth flow of daily operations in the clinic.
- Prepared and processed patient referrals and transfer requests.
- Assisted with medical coding and billing tasks.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Medical Receptionist
Clinical Urology Associates
11.2017 - 02.2022
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Transcribed phone messages and relayed to appropriate personnel.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Supported office staff and operational requirements with administrative tasks.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Registered and verified patient records before triage with most up-to-date information.
Education
Associate of Science - Nursing
Snead State Community College
Boaz, ALCertification
- Licensed Health and Life Insurance Producer- February 2021-current
Health and Life Insurance Producer License
I have a current Health and Life producer license. I have experience in primary, secondary, and supplemental policies and how they can work to help a patient get the most out of their healthcare policies.
Timeline
Food Server
Top O' River Catfish & Seafood Restaurant
03.2025 - Current
Medical Assistant/Receptionist
Doctors Med Care
02.2023 - 07.2023
Food Server
State of Alabama/ Guntersville State Park
02.2021 - 03.2025
Medical Receptionist
Clinical Urology Associates
11.2017 - 02.2022
Associate of Science - Nursing
Snead State Community College
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