Jessica Crookston
Kalamazoo,MI
Summary
Dependable worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Server
Gull Lake Country Club
2024.09 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with members.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Head Bartender
Canal Street Cafe
2021.10 - 2022.08
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
Bartender/Server/Assistant Manager
Twisted oak Tavern
2012.11 - 2020.03
- Conducted weekly and monthly inventories to assure an adequate supply of liquor, ice, cups, and other necessities
- Conducted proper housekeeping to ensure cleanliness, including inspecting bottles for purity, ensuring the maintenance of equipment, and storing foods properly
- Recommended house specials to new clients to boost revenue
- Enforced quality, safety and sanitation standards to keep the foodservice operation compliant
- Modeled excellent customer service to encourage staff to proactively assist customers and meet needs, building customer loyalty and retention
- Interviewed job applicants, processed new hire paperwork, and provided on-the-job training
- Assisted in developing menus based on expressed preferences of client and contract requirements
- Frequently inspected and tested food to verify conformance to taste standards
- Liaised with facility administration and customers to address requests and resolve problems
- Recommended new menu items to offer various foods meeting requests and diner preferences.
Receptionist/Salon Manger
Michael Joseph Furie Salon
2007.08 - 2017.08
- Supported the work of office staff by providing skilled clerical assistance
- Greeted every visitor with a friendly smile and an immediate offer of knowledgeable assistance
- Managed incoming and outgoing mail and deliveries to support efficient office operations
- Answered telephone calls to provide information, take messages and set up appointments
- Resolved guest and staff issues independently by using strong organizational, conflict management and decision-making abilities
- Reviewed activities regularly to identify opportunities for improvement
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets
- Guided visitors to staff members and business locations with warm, personable approach
- Consulted with customers to understand desires and suggest best products to meet needs
- Met targets consistently by working hard and with strong attention to detail
- Filed records to keep system efficient and information organized
- Kept inventory levels optimized and supplies organized for forecasted demands
- Helped managers improve area operations by sharing customer feedback and contributing new ideas.
Clinic Manager
American Laser Centers
2006.09 - 2008.08
- Inventoried office and medical supplies and placed orders to maintain adequate levels of different items
- Advised patient of any preparations required for scheduled procedures
- Issued intake and new patient forms, office policies, and legally-required documents
- Prepared for next day's patients by pulling charts and making confirmation calls
- Prepared accurate price quotes and coordinated contracts to complete sales
- Collaborated well with team members to carry out daily assignments and achieve team targets
- Received and routed incoming mail, packages, and deliveries.
Make up Artist/Counter Manager
Nordstrom
2004.01 - 2006.09
- Built thriving business by developing reputation for expert beauty product knowledge and artistry
- Supported clients in need of age-minimizing makeup and skincare enhancement programs
- Evaluated the individual skin type of each performer, adjusting techniques to minimize skin irritation or breakouts
- Carefully studied the available production information to match the makeup of each performer to the period and situations outlined in each scene
- Kept inventory levels optimized and supplies organized for forecasted demands
- Filed records to keep system efficient and information organized
- Collaborated well with team members to carry out daily assignments and achieve team targets
- Consulted with customers to understand desires and suggest best products to meet needs
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
Education
Southern California Health Institute
Reseda, CASkills
- Multitasking
- Attention to detail
- Problem-solving
- Team building and leadership
- Verbal and written communication
- Customer relationship-building
- Coordinate schedules
- Front of house operations
Certification
- NASM CPT
- CES
- FNS
- American Red Cross CPR/AED
- Exercise physiology
- Kinesiology
- Corrective exercise
- Nutrition
- Sports specific training
- Leadership
- Business
- Sales
Timeline
Server
Gull Lake Country Club
2024.09 - Current
Head Bartender
Canal Street Cafe
2021.10 - 2022.08
Bartender/Server/Assistant Manager
Twisted oak Tavern
2012.11 - 2020.03
Receptionist/Salon Manger
Michael Joseph Furie Salon
2007.08 - 2017.08
Clinic Manager
American Laser Centers
2006.09 - 2008.08
Make up Artist/Counter Manager
Nordstrom
2004.01 - 2006.09
Southern California Health Institute