Dakota Becker
Hanover,PA
Summary
Adaptable professional experienced in the food service industry. Skilled in providing outstanding customer service and training new staff. Committed to driving team performance and ensuring operational efficiency.
Detail-oriented shift supervisor with a proven track record in managing daily operations and training staff. Known for strong problem-solving abilities and a focus on upholding food safety and cleanliness standards.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Server
Olive Garden
Hanover, PA
11.2025 - 01.2026
- Provided exceptional customer service in fast-paced dining environment.
- Assisted in menu knowledge and food recommendations for guests.
- Coordinated order delivery and ensured accuracy of meals served.
- Maintained cleanliness and organization of dining area and tables.
- Collaborated with kitchen staff to streamline food preparation processes.
- Adapted quickly to changing priorities during peak service hours.
- Supported team members by training new staff on service protocols.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Mixer /Extruder Operator
UTZ Quality Foods
Hanover, PA
02.2024 - 10.2025
- Operated mixing equipment to ensure consistent product quality.
- Followed safety protocols to maintain a safe working environment.
- Assisted in measuring and blending ingredients accurately for production runs.
- Monitored mixing processes to identify and resolve inconsistencies.
- Cleaned and sanitized work areas and equipment adhering to hygiene standards.
- Collaborated with team members to streamline mixing operations for efficiency.
- Documented production records to support quality assurance initiatives.
- Adapted quickly to changes in recipes and operational procedures as needed.
- Kept a clean and organized workspace, minimizing potential hazards and promoting a safe working environment.
- Completed required paperwork accurately, ensuring proper documentation of work activities and batch information for future reference or audits.
- Ensured safety compliance, adhering to company guidelines and industry regulations during mixing operations.
- Maintained [Number]% mixing accuracy by closely weighing materials and ingredients.
- Enhanced product consistency by closely monitoring and adjusting mixing processes.
- Reduced cross-contamination risks by diligently following sanitation protocols when cleaning mixing equipment.
- Assisted in training new employees, sharing expertise on mixing techniques and best practices.
- Safeguarded product integrity by adhering to established recipes and ensuring precise measurements of ingredients.
- Accurately measured and blended materials according to specifications.
- Completed large-batch blending by measuring out materials and using industrial-sized mixers to distribute materials evenly.
- Conducted routine maintenance checks on equipment for optimal performance.
- Took apart machinery, cleaned parts, and replaced damaged or worn out components.
Machine Operator
L2 Brands, League Collegiate Outfitters And League
Hanover, PA
2022 - 01.2024
- Operated machinery to ensure efficient production processes and meet deadlines.
- Monitored equipment performance to identify issues and implement corrective actions.
- Trained new operators on machinery usage and safety protocols, enhancing team efficiency.
- Conducted regular inspections of machinery to maintain optimal functionality and safety standards.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Performed preventative maintenance tasks consistently which resulted in fewer breakdowns requiring costly repairs.
- Quickly shut down equipment in emergency situations following protocols.
Shift Supervisor
Kentucky Fried Chicken
Hanover, PA
06.2018 - 11.2023
- Supervised daily operations to ensure adherence to quality and safety standards.
- Trained and mentored team members on food preparation and customer service techniques.
- Managed inventory levels, reducing waste through efficient stock control practices.
- Implemented staff scheduling strategies to optimize labor costs and ensure coverage during peak hours.
- Enhanced customer satisfaction by resolving complaints promptly and effectively.
- Facilitated communication between management and staff, fostering a collaborative work environment.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Conducted routine inspections to check quality and compliance with established specifications.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Manager
Dickies BBQ
Hanover, PA
03.2021 - 06.2022
- Oversaw daily operations, ensuring adherence to health and safety standards.
- Trained and mentored staff on food preparation and customer service techniques.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed training materials to enhance employee onboarding and performance consistency.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Before the store was closed for the night I would put the beef and pork into the smoker for the next day as well as throwing out product that has gone over the time limit from the current shift.
Cashier
Weis Markets
Hanover, PA
08.2018 - 01.2019
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted customers with inquiries, providing product information and recommendations.
- Handled cash management tasks, ensuring proper cash drawer reconciliation at shift end.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma -
New Oxford High School
New Oxford, PASkills
- Dedicated work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Safe food handling
- Food running
- Team collaboration
- Sales techniques
- Order accuracy
- Supply restocking
- Quality control
- Food safety practices
- Performance improvement
- Table bussing
- Suggestive selling
- Guest relations management
- Point of sale operation
- Relationship management
- Dining area maintenance
- Allergy awareness
- Order management
- Beverage preparation
- Inventory management
- Tableside etiquette
- Task prioritization
- Food sales and promotion
- Guest seating
- Table setting
- Item promotion
- Food station setup
- Food delivery
- Bill computation
- Food inspection
- Multitasking and organization
- Food safety
- Shift management
- Upselling techniques
- Positive guest interactions
- Check payment processing
- POS operation
- Calm demeanor
- Server training
- Point of sale (POS) system operations
- Point-of-sale system
- Effective customer upselling
- Dining customer service
- Take-out service
- Team member support
- Team player
- Reliable and responsible
- Warm and friendly
- Adaptable and flexible
- Multitasking
- Reliability
- Multitasking Abilities
- High energy and stamina
- Problem-solving
- Cool under pressure
- Excellent communication
Certification
i am ramp certified as well as serve safe certified
Timeline
Server
Olive Garden
11.2025 - 01.2026
Mixer /Extruder Operator
UTZ Quality Foods
02.2024 - 10.2025
Manager
Dickies BBQ
03.2021 - 06.2022
Cashier
Weis Markets
08.2018 - 01.2019
Shift Supervisor
Kentucky Fried Chicken
06.2018 - 11.2023
Machine Operator
L2 Brands, League Collegiate Outfitters And League
2022 - 01.2024
High School Diploma -
New Oxford High School