JESSICA CROSBY
Macomb
Summary
Accomplished L&D Sr Program Manager with a strong background in selecting trainers, curriculum, and course plans to achieve challenging training objectives. Skilled in leading courses on diverse topics, prepared to leverage 10+ years of progressive training experience to excel in a new role. Experienced in developing data-driven proposals within a fast-paced manufacturing environment, with a proven track record of designing tactical training and development solutions while collaborating with all levels of the organization. Expertise in process improvement, performance leadership management, and project management, consistently delivering impactful results. Educational background includes a B.A. in Psychology, enhancing ability to understand and motivate individuals within the workplace.
Overview
12
12
years of professional experience
1
1
Certification
Work History
PEOPLE DEVELOPMENT MANAGER
Stellantis, Fiat Chrysler Automobiles
03.2019 - 07.2022
- Supervisory role responsible for a team of 8 HR direct reports
- Collaborative advisor with multi-level business partners for planning, execution and tracking of Lean Manufacturing/Technical training for all hourly and salary population (7,300+ staff)
- Generates proactive training solutions to manufacturing issues
- Redesigned an innovative new hire training curriculum for salary and hourly new hires to launch the RAM truck
- Develop and implement Best Practices
- Strategizing, synthesizing and presenting executive presentations for People Development initiatives and audits on all levels of the organization
- Led numerous Kaizen projects with significant savings
TRAINING MANAGER
Stellantis, Fiat Chrysler Automobiles
07.2017 - 03.2019
- Led and deployed training initiatives to cascade Lean Manufacturing knowledge/application to the entire plant population (7,300+ staff)
- Created individual development training & development plans for salary staff (300+ plant-wide)
- Trained 60+ classes on Leadership, Human Error Management, Error and Mistake Proofing, Root Cause Analysis, Succession Planning & Development plans, and Suggestion/Recognition
PEOPLE DEVELOPMENT SPECIALIST
Stellantis, Fiat Chrysler Automobiles
04.2015 - 07.2017
- Provided tactical HR reporting metrics data to key stakeholders
- Nourished the effectiveness of employee performance and increased competence across the workforce in preparation for the Cherokee Launch through ongoing training and onboarding initiatives to support 5,000+ hourly and salary employees
- Trained and coached 300+ employees on PD Methodology Steps 1 - 7 and provide training for internal trainers and external companies
- Developed several training modules, standards, and programs
AMXL L&D Execution Sr Program Manager
Amazon
07.2022 - Current
- Created the AMXL L&D Regional Execution team from the ground up including job descriptions, standard work, RACI and detailed Embark Onboarding plans with practical hands-on application
- Mentored and supported 8 Program Managers (L5) to create strong workplace culture. Coached PMs in creating the first in-person On-the-Job Training (OJT) standard for liftgate, palletized deliveries, EDV box truck, and refinement of the Major Appliances training program.
- Created and implemented successful Train-The-Trainer strategies network-wide to support driver training programs and special services to AMXL
- Coach and support training compliance and auditing mechanisms for AMXL driver programs.
- Manages onboarding and training programs for AMXL Delivery Service Partners and Delivery Associates.
- Engaged with customers, partners and stakeholders to create positive, trusting and professional relationships.
- Performed program research and analyzed data collection to develop training strategies to deliver results in safety, quality, and added new services to AMXL
- Devised tools and benchmarks to improve team performance
WORKPLACE ORGANIZATION SPECIALIST
Stellantis, Fiat Chrysler Automobiles
03.2014 - 04.2015
- Developed and implemented WO Steps 1-6 training modules and standards
- Trained and coached 400+ team leaders and team members to apply WO Systematic Steps 1-7
PRODUCTION SUPERVISOR
Stellantis, Fiat Chrysler Automobiles
04.2013 - 03.2014
- Managed 60+ UAW hourly employees in a fast-paced, high volume, manufacturing environment
- Drove KPI/KAIS to meet production goals
Education
Bachelor of Arts - Psychology
UNIVERSITY OF WISCONSIN
Whitewater, WISkills
- Learning and development strategy
- Training solutions development
- Lean Methodology
- Adult Learning Strategy
- Program/Project Management
- Performance Leadership Management
- Organizational Development
- Talent Management
- Succession Planning
- Competency Mapping
- Development Plans
- Process Improvement
- Analyzing & Synthesizing Data
- ISO Audit Compliance/Audit
- Onboarding and orientation
- Leadership training
- Learning Management System
- Risk Management
- Executive Presentation Design
Certification
- Lean Certification, Amazon
- DOT Certification, Amazon
- Major Appliances Trainer Certification, Amazon
- EDV Box Truck Trainer Certification, Amazon
- Liftgate Trainer Certification, Amazon
- Palletized Delivery Certification, Amazon
- Certified Trainer, Stellantis
- Certified People Development Specialist, Stellantis
- Certified Workplace Organization Specialist, Stellantis
Timeline
AMXL L&D Execution Sr Program Manager
Amazon
07.2022 - Current
PEOPLE DEVELOPMENT MANAGER
Stellantis, Fiat Chrysler Automobiles
03.2019 - 07.2022
TRAINING MANAGER
Stellantis, Fiat Chrysler Automobiles
07.2017 - 03.2019
PEOPLE DEVELOPMENT SPECIALIST
Stellantis, Fiat Chrysler Automobiles
04.2015 - 07.2017
WORKPLACE ORGANIZATION SPECIALIST
Stellantis, Fiat Chrysler Automobiles
03.2014 - 04.2015
PRODUCTION SUPERVISOR
Stellantis, Fiat Chrysler Automobiles
04.2013 - 03.2014
Bachelor of Arts - Psychology
UNIVERSITY OF WISCONSIN
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