Jessica Cross
Upper Sandusky
Summary
Compassionate professional with a strong background in patient care and customer service. Demonstrates exceptional support by fostering positive interactions with residents and adhering to health safety protocols, ensuring a compliant and welcoming environment.
Overview
4
4
years of professional experience
Work History
Team Associate
Panera Bread
Stow
10.2025 - Current
- Delivered exceptional customer service during peak meal periods, contributing to positive dining experiences and repeat visits.
- Addressed client inquiries and resolved complaints, boosting customer satisfaction and fostering loyalty.
- Adhered to food safety and sanitation protocols, ensuring a safe and compliant dining environment for staff and patrons.
Photo Technician
Discount Drug Mart
Upper Sandusky
10.2022 - Current
- Managed customer orders, ensuring timely completion of photo services to enhance customer satisfaction.
- Processed cash, credit, and gift card payments in compliance with company procedures to maintain financial accuracy.
- Organized inventory in designated areas, facilitating efficient access for team members.
STNA
St. Francis Nursing Home
Tiffin
04.2024 - 05.2025
- Supported residents in daily living activities and personal hygiene, ensuring comfort and dignity.
- Responded promptly to call lights and requests for assistance, enhancing resident and family satisfaction.
- Maintained clean, safe environment for residents, contributing to overall health and well-being.
- Documented patient information accurately in electronic records.
Education
High School Diploma -
Mohawk High School
Sycamore, OH05-2024
High School Diploma -
Sentinel Career And Technology Center
Tiffin, OH05-2024
Master of Science - Nursing
Ohio University
Athens, OH05-2029
Skills
- Electronic records
- Safety protocols
- Patient care
- Communication skills
- Customer service
- Communication skills
- Inventory management
Timeline
Team Associate
Panera Bread
10.2025 - Current
STNA
St. Francis Nursing Home
04.2024 - 05.2025
Photo Technician
Discount Drug Mart
10.2022 - Current
High School Diploma -
Mohawk High School
High School Diploma -
Sentinel Career And Technology Center
Master of Science - Nursing
Ohio University