Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Croteau

Pontiac,MI

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

12
12
years of professional experience

Work History

Assistant Director

Grace Centers of Hope - Hands of Hope Childcare
04.2023 - 02.2025
  • Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
  • Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
  • Mentored new teachers through observation, feedback, and professional development opportunities.
  • Coordinated field trips or off-campus activities that promote experiential learning opportunities outside the classroom setting.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.

Lead Teacher

Grace Centers of Hope - Hands of Hope Childcare
05.2021 - 02.2025
  • Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
  • Organized rooms in line with current educational thinking to maximize educational opportunities for students.
  • Worked one-on-one with students and student teachers to increase overall classroom success.

Quality Control Inspector

US Farathane
11.2020 - 02.2021
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
  • Completed precise measurements using special tools.

Machine Operator

US Farathane
04.2019 - 02.2021
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
  • Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
  • Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.

Cashier Team Lead

Grace Centers of Hope
11.2018 - 02.2019
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Developed strong relationships with repeat customers through friendly service interactions.

Cleaning Crew Member

Turri's Italian Foods
08.2015 - 10.2016
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Ensured proper sanitation measures were followed in all areas, reducing risk of contamination or illness.
  • Contributed to a positive work atmosphere by fostering teamwork and open communication among crew members.

Assembly Line Worker

Powder Cote II
06.2013 - 04.2015
  • Met daily production quotas by working effectively within a fast-paced assembly line environment.
  • Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
  • Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
  • Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.

Education

High School Diploma -

Mount Clemens High School
Mount Clemens, MI

Skills

  • Staff management
  • Strategic planning
  • Data analysis
  • Regulatory compliance
  • Employee relations
  • Crisis management
  • Problem-solving
  • Organizational skills
  • Customer service
  • Documentation and reporting
  • Training and development

Timeline

Assistant Director

Grace Centers of Hope - Hands of Hope Childcare
04.2023 - 02.2025

Lead Teacher

Grace Centers of Hope - Hands of Hope Childcare
05.2021 - 02.2025

Quality Control Inspector

US Farathane
11.2020 - 02.2021

Machine Operator

US Farathane
04.2019 - 02.2021

Cashier Team Lead

Grace Centers of Hope
11.2018 - 02.2019

Cleaning Crew Member

Turri's Italian Foods
08.2015 - 10.2016

Assembly Line Worker

Powder Cote II
06.2013 - 04.2015

High School Diploma -

Mount Clemens High School
Jessica Croteau