Jessica Croteau
Pontiac,MI
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Assistant Director
Grace Centers of Hope - Hands of Hope Childcare
04.2023 - 02.2025
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Mentored new teachers through observation, feedback, and professional development opportunities.
- Coordinated field trips or off-campus activities that promote experiential learning opportunities outside the classroom setting.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.
Lead Teacher
Grace Centers of Hope - Hands of Hope Childcare
05.2021 - 02.2025
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
- Worked one-on-one with students and student teachers to increase overall classroom success.
Quality Control Inspector
US Farathane
11.2020 - 02.2021
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Completed precise measurements using special tools.
Machine Operator
US Farathane
04.2019 - 02.2021
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
- Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
Cashier Team Lead
Grace Centers of Hope
11.2018 - 02.2019
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Developed strong relationships with repeat customers through friendly service interactions.
Cleaning Crew Member
Turri's Italian Foods
08.2015 - 10.2016
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Used time management and efficient cleaning methods to meet deadlines.
- Ensured proper sanitation measures were followed in all areas, reducing risk of contamination or illness.
- Contributed to a positive work atmosphere by fostering teamwork and open communication among crew members.
Assembly Line Worker
Powder Cote II
06.2013 - 04.2015
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
Education
High School Diploma -
Mount Clemens High School
Mount Clemens, MISkills
- Staff management
- Regulatory compliance
- Employee relations
- Crisis management
- Problem-solving
- Organizational skills
- Customer service
- Documentation and reporting
- Training and development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References
Courtney Williams 1313-477-8933
Traci Cunningham 248-459-0082
Laura Phillips 734-585-4230
Amber Weiss 248-736-7139
Timeline
Assistant Director
Grace Centers of Hope - Hands of Hope Childcare
04.2023 - 02.2025
Lead Teacher
Grace Centers of Hope - Hands of Hope Childcare
05.2021 - 02.2025
Quality Control Inspector
US Farathane
11.2020 - 02.2021
Machine Operator
US Farathane
04.2019 - 02.2021
Cashier Team Lead
Grace Centers of Hope
11.2018 - 02.2019
Cleaning Crew Member
Turri's Italian Foods
08.2015 - 10.2016
Assembly Line Worker
Powder Cote II
06.2013 - 04.2015
High School Diploma -
Mount Clemens High School
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