Jessica Crouch
Greenville,TX
Summary
Energetic Individual dedicated to enhancing customer satisfaction, meeting sales, profitability goals and managing staff. Recognized for leading and guiding staff to meet common organizational targets. I have stellar time management abilities and able to meet deadlines while exceeding expectations with ease. I am an expert in customer service, file management, assisting executive team members, and can handle multiple projects simultaneously with a high degree of accuracy. I am dependable and a quick learning team player with effective communication.
Overview
5
5
years of professional experience
Work History
Department Head
Hobby Lobby
05.2021 - Current
- Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.
- Evaluated performance continuously to identify areas in need of improvement and implement strategies to keep team on-track.
- Cultivated collaborative, performance-oriented culture to keep team motivated and enthusiastic about achieving shared goals.
- Managed efficient workflows by creating effective schedules and delegating work based on personnel strengths and knowledge.
- Collaborated with department personnel to coordinate multifaceted solutions to emerging problems.
- Implemented strong control and evaluation procedures to maximize departments' work quality.
Product Management Director
Landon Winery
09.2020 - 05.2021
- Oversaw product design and roadmap and coordinated aspects of development and rollout.
- Worked collaboratively with developers, senior-level stakeholders and partners to collect data on deficiencies and provide solutions to long-standing issues.
- Conceptualized long-range product roadmaps and strategically designed according to market data and research.
- Advocated for and advertised products in field.
- Met strict deadlines, coordinating moving parts in product team and orchestrating well-designed flow.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Shift Lead
The Texan
09.2019 - 09.2020
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
Paralegal Assistant
Scott Cornuaud's Law Office
07.2018 - 09.2019
- Prepared legal briefs, motions, and pleadings.
- Assisted lawyers with materials preparation for internal and external training events.
- Researched, monitored and informed firm of legal and industry developments and trends and articulated effects on practice and clients.
- Coordinated trial exhibits by organizing materials, writing documentation, and preparing digital materials and displays.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Scheduled appointments, court appearances, and depositions for busy law firm.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
Education
No Degree - Basic Studies
Paris Junior College
Greenville,TxHigh School Diploma -
WH Ford High School
Quinlan, TX05.2017
Skills
- Project Coordination
- Administrative Support
- Product and Service Knowledge
- Customer Service
- Resourceful
- Time Management
Timeline
Department Head
Hobby Lobby
05.2021 - Current
Product Management Director
Landon Winery
09.2020 - 05.2021
Shift Lead
The Texan
09.2019 - 09.2020
Paralegal Assistant
Scott Cornuaud's Law Office
07.2018 - 09.2019
No Degree - Basic Studies
Paris Junior College
High School Diploma -
WH Ford High School
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