Jessica Crouch
Quitman,AR
Summary
Proven Customer Service Representative at Amazon, adept in problem-solving and critical thinking, enhanced customer loyalty through empathetic complaint resolution and efficient call handling. Skilled in computer proficiency and active listening, I excel in high-pressure environments, significantly reducing wait times and escalating customer satisfaction. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
22
22
years of professional experience
Work History
Customer Service Representative/Sales Agent
Amazon
Kemp, TX
02.2001 - 02.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science -
Mabank High School
Mabank, TXSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Computer Proficiency
Languages
French
Professional Working
Timeline
Customer Service Representative/Sales Agent
Amazon
02.2001 - 02.2023
Bachelor of Science -
Mabank High School