Jessica Crouch
management
Quitman,AR
Summary
Dynamic District Manager at Verizon Wireless with a proven track record in data analysis and process improvement. Expertly collaborated across departments to enhance operational efficiency and ensure compliance. Recognized for optimizing inventory management and fostering team collaboration, driving significant improvements in store performance and customer satisfaction.
Overview
10
10
years of professional experience
Work History
customer service
Remotely
Quitman, Arkansas
- Provided superior and individualized customer service.
- Operated register to provide great customer service.
- Implemented strategies to increase customer service satisfaction ratings.
- Provided exemplary customer service to guests.
- Provided exceptional customer service for ideal experiences.
- Supported team with customer service issues, voids and returns.
- Conducted customer service training sessions for new team members.
- Monitored banking associates for customer service.
District Manager
Verizon Wireless:
Littlerock
04.2015 - 11.2024
- Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
- Performed periodic risk assessments of stores within the district to identify potential safety hazards.
- Identified opportunities for process improvement across multiple locations within the district.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
Education
Bachelor of Science - Technology – Specialization
Liberty University
Lynchburg, VASkills
- Data analysis
- Project management
- Inventory management
- Customer service
- Process improvement
- Team collaboration
Affiliations
- Graphic Design & Branding Designed marketing materials and branding concepts, leveraging digital tools to enhance visibility and customer connection.
Work Type
Contract WorkFull TimeGig WorkPart TimeWork Location
RemoteTimeline
District Manager
Verizon Wireless:
04.2015 - 11.2024
customer service
Remotely
Bachelor of Science - Technology – Specialization
Liberty University
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