Jessica Cruz
Tampa,FL
Summary
Proven track record in enhancing customer satisfaction and streamlining transactions at Grand Hyatt Hotel Gift Shop, demonstrating expertise in POS system operation and exceptional customer service. Skilled in cash handling and upselling, significantly contributing to sales display effectiveness and inventory management.
Overview
25
25
years of professional experience
Work History
Cashier Assistant
Grand Hyatt Hotel Gift Shop
04.2023 - 06.2024
- Retrieved items for customers and verified prices.
- Operated cash register to record transactions accurately and efficiently.
- Processed refunds and exchanges in accordance with company policy.
- Performed cash, card and check transactions to complete customer purchases.
- Set up new sales displays each week with fresh merchandise.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Cashier Assistant
Dollar Tree
03.2017 - 12.2019
- Retrieved items for customers and verified prices.
- Answered questions about store policies and addressed customer concerns.
- Removed trash, swept, and mopped floors for professional appearance.
- Processed refunds and exchanges in accordance with company policy.
- Performed cash, card and check transactions to complete customer purchases.
Housekeeping and Laundry Attendant
Brookdale Assisted Living
12.2015 - 01.2017
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Responded to requests from patrons for linens and toiletries.
- Sorted, laundered and put away various laundry items.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
Housekeeping and Laundry Attendant
Fletcher Health And Rehab
09.2014 - 10.2015
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Disposed of trash and recyclables each day to avoid waste buildup.
Cashier Assistant
Dunkin Donuts & Baskin Robbins
03.2010 - 07.2013
- Helped customers complete purchases, locate items, and join reward programs.
- Cleaned and sanitized cashier workstation and scanning area.
- Retrieved items for customers and verified prices.
- Packed customer orders into boxes and bags, transferring to shopping cart.
Customer Service Cashier
Party City
01.1999 - 02.2008
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
- Utilized POS system to handle customer cash and credit card transactions.
- Counted money in drawers at beginning and end of each shift.
Education
GED -
Leham High School
The Bronx, NY06.1988
Skills
- Basic Math
- Upselling
- Cash Handling
- Customer Service
- Store Cleaning
- Merchandise Restocking
- Inventory Support
- Cash handling expertise
- POS System Operation
Languages
Spanish
Native or Bilingual
Timeline
Cashier Assistant
Grand Hyatt Hotel Gift Shop
04.2023 - 06.2024
Cashier Assistant
Dollar Tree
03.2017 - 12.2019
Housekeeping and Laundry Attendant
Brookdale Assisted Living
12.2015 - 01.2017
Housekeeping and Laundry Attendant
Fletcher Health And Rehab
09.2014 - 10.2015
Cashier Assistant
Dunkin Donuts & Baskin Robbins
03.2010 - 07.2013
Customer Service Cashier
Party City
01.1999 - 02.2008
GED -
Leham High School
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