Summary
Overview
Work History
Education
Skills
Timeline
Generic

Juan Llanos

West Orange,NJ

Summary

Dynamic and detail-oriented professional with extensive experience in hotel operations, notably at Grand Hyatt Hotel. Proven track record in enhancing guest satisfaction through exceptional service and meticulous cleaning techniques. Skilled in supplies organization and multitasking, ensuring efficient room restocking and maintaining hygiene standards for optimal guest experiences.

Overview

24
24
years of professional experience

Work History

Houseman/back of the House

Grand Hyatt Hotel
11.2016 - Current
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Reported found guest articles and merchandise damage to managers on duty.
  • Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
  • Gathered linen supplies and organized linen closets for prompt room restocking.
  • Demonstrated strong attention to detail while conducting routine inspections of public areas for cleanliness and presentation standards.
  • Completed multiple tasks effectively within tight deadlines, ensuring smooth hotel operations during peak hours.
  • Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
  • general clean public area such as the fitness center, lobby and management offices
  • shampoo carpet and wax floors
  • clean entrance glass doors , mirrors and chandeliers

Houseman

Marriot and Hampton Inn
02.2020 - 10.2022

linen fold and storage

hallways general cleaning

pool area maintenance

lobby cleaning

general cleaning

Banquet Houseperson

Marriot Hotel and Enview Hotel
02.2020 - 10.2021
  • Collaborated with team members to ensure seamless execution of all event components, leading to positive guest feedback.
  • Optimized furniture arrangement strategies based on specific event requirements, maximizing space utilization without compromising aesthetics or comfort levels for guests.
  • Contributed to increased customer retention by providing exceptional service and support during banquet events.
  • Assisted with the coordination of logistics for large-scale events, resulting in smooth and successful functions.

Window Washer

Carlyle Hotel
01.2002 - 10.2015
  • Maintained equipment and vehicles in clean and excellent working order and notified supervisor of repair or replacement needs.
  • Performed detailing tasks using microfiber and toweling cloths to remove excess moisture from window sills.
  • Applied water and detergent to glass with non-scratch applicator and removed with rubber squeegee blade to reduce smears.
  • Leveraged ladders, poles, aerial lift equipment and suspended platforms to clean windows and gutters.
  • Maintained a high level of safety by adhering to OSHA guidelines and industry best practices.
  • Constructed scaffolding and set up ladders for large jobs.
  • Actively participated in ongoing training and skill development opportunities, resulting in continuous improvement of window washing techniques and safety knowledge.
  • Worked effectively with special systems such as cradles for commercial buildings.
  • Mastered various window washing equipment, including squeegees, water-fed poles, and aerial lifts, ensuring optimal results.
  • Followed safety precautions and proper cabling for high-rise jobs.
  • Cleaned interior and exterior of commercial and residential windows using industry-standard techniques, chemicals and equipment.

Houseman

Chatwall Hotel
01.2009 - 12.2010

general cleaning in public areas

maintanence of lobby

clean all metal and mirrors

offices and front desk cleaning

Education

Business

Memorial Hs
West New York, NJ
06.2004

Skills

  • Initiative-taking
  • Reliability and punctuality
  • Cleaning techniques
  • Guest room cleaning
  • Meeting room setup
  • Metal polishing
  • Carpet shampooing
  • Supplies organization
  • Guest support
  • Room restocking
  • Linen replacement
  • Hygiene standards
  • Multitasking and prioritizing
  • Heavy lifting
  • Supply replenishment
  • Interior and exterior cleaning
  • Deep cleaning protocols
  • Floor vacuuming
  • Quality assurance
  • Guest service and support
  • Housekeeping expertise
  • Hotel operations

Timeline

Houseman

Marriot and Hampton Inn
02.2020 - 10.2022

Banquet Houseperson

Marriot Hotel and Enview Hotel
02.2020 - 10.2021

Houseman/back of the House

Grand Hyatt Hotel
11.2016 - Current

Houseman

Chatwall Hotel
01.2009 - 12.2010

Window Washer

Carlyle Hotel
01.2002 - 10.2015

Business

Memorial Hs
Juan Llanos