Summary
Overview
Work History
Education
Skills
Timeline
Cashier
Jessica Cruz

Jessica Cruz

Phoenix,AZ

Summary

Versatile and dedicated, I leveraged strong customer service skills and kitchen expertise at Yogis Grill to enhance customer satisfaction and streamline operations. Adept in POS systems and food safety, my proactive approach and team collaboration significantly improved service efficiency and food quality, contributing to a noticeable increase in repeat business.

Overview

8
8
years of professional experience

Work History

Cashier

Yogis Grill
04.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Operated cash register to record transactions accurately and efficiently.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Cashier

Fallas Paredes
08.2017 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.

Prep Cook

Holiday Vista Del Rio
03.2024 - 11.2024
  • Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
  • Reduced food waste by properly storing ingredients and monitoring expiration dates.
  • Followed orders from head chef to establish productive and timely preparation of meals.
  • Supported the success of daily operations by assisting chefs with ingredient prep work as needed.
  • Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
  • Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
  • Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
  • Trained and assisted new kitchen staff members.
  • Expedited food preparation for timely service by closely following chef''s instructions and prioritizing tasks.
  • Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
  • Cultivated a safe working environment by consistently wearing appropriate protective gear and practicing safe handling techniques during food preparation tasks.
  • Prepared various types of cuisine, showcasing versatility and adaptability in the kitchen environment.

Dishwasher

Chili's Bar and Grill
01.2023 - 04.2023
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.

Busser

Canyon Cafe
01.2021 - 09.2021
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Trained new staff in bussing and cleaning procedures.
  • Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
  • Offered product samples, answered questions and helped customers find items.
  • Monitored dining room and bar areas for signs of overcrowding.
  • Assisted customers with carry-out service.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Assisted wait staff with timely food delivery and guest requests.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Monitored food and beverage supplies, assisting with restocking when needed.

Dishwasher/prep

Corner Bakery Cafe
08.2019 - 09.2020
  • Phoenix AZ Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
  • Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
  • Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Assisted with basic food preparation tasks as needed, helping expedite meal service for guests.

Custodian

ISS Facility Services
01.2017 - 08.2017
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.
  • Maintained a well-organized supply closet for easy access to necessary tools.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Collaborated with other custodial staff to complete larger projects efficiently and effectively.
  • Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
  • Participated in ongoing training opportunities to stay up-to-date on best practices in facilities maintenance.
  • Increased efficiency by conducting routine inspections on custodial equipment and performing necessary maintenance tasks.
  • Reported vandalism or other damage to property to supervisor.
  • Reduced instances of pest infestations by overseeing strict waste disposal and storage policy.
  • Maintained cleanliness in high-traffic areas, contributing to positive public image of facility.
  • Contributed to reduction in complaints related to facility maintenance, regularly inspecting areas for upkeep.
  • Enhanced building safety by conducting regular security checks and reporting potential hazards.
  • Coordinated with maintenance team to address and resolve facility issues promptly.

Education

Sherman Indian High School
Riverside, CA

Skills

  • Kitchen skill
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Food preparation
  • Kitchen organization
  • Strong attention to safe food handling procedures
  • Frying
  • Knife skills
  • Sanitation
  • Supply restocking
  • Surface cleaning
  • Hospitality and service industry background
  • Food presentation
  • Sanitation practices
  • Grilling
  • Contamination prevention
  • Food waste reduction
  • Food plating and presentation
  • Portion control
  • Food handler certification
  • Hospitality service expertise
  • Allergen awareness
  • Team collaboration
  • POS systems
  • Reliable team worker
  • Team player

Timeline

Prep Cook

Holiday Vista Del Rio
03.2024 - 11.2024

Cashier

Yogis Grill
04.2023 - Current

Dishwasher

Chili's Bar and Grill
01.2023 - 04.2023

Busser

Canyon Cafe
01.2021 - 09.2021

Dishwasher/prep

Corner Bakery Cafe
08.2019 - 09.2020

Cashier

Fallas Paredes
08.2017 - Current

Custodian

ISS Facility Services
01.2017 - 08.2017

Sherman Indian High School

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