Jessica Cruz
Washington,DC
Summary
Highly experienced Customer Service professional. Able to handle a high volume of customer calls in a fast-paced environment, with minimum supervision, Kind and caring Resident Assistant able to provide compassionate yet professional companionship and conversation to residents. Capable of working independently with little supervision. Reliable, patient and always willing to serve others. Seasoned Driver with a safe driving record and a positive attitude. Highly effective and skilled at determining best routes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Caregiver
Gt Independence
Washington Dc
04.2022 - Current
- Provided compassionate care and support to clients, enhancing their daily living activities.
- Assisted with medication management, ensuring adherence to prescribed schedules.
- Developed personalized care plans in collaboration with healthcare professionals and families.
- Trained new caregivers on best practices and company protocols for client care.
- Monitored client health status, reporting changes to appropriate medical personnel promptly.
- Implemented safety measures to ensure a secure environment for clients at all times.
- Fostered strong relationships with clients and families, promoting trust and open communication.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
GNA
Fort Washington Communicare
Fort Washington Md
11.2021 - 04.2022
- Assisted residents with daily living activities to enhance comfort and well-being.
- Maintained accurate documentation of patient care and medication administration.
- Collaborated with healthcare team to develop personalized care plans for residents.
- Monitored vital signs and reported changes to nursing staff promptly.
- Implemented infection control protocols to ensure resident safety and hygiene.
- Participated in training sessions to improve skills and knowledge in caregiving practices.
- Documented patient progress thoroughly and accurately, maintaining confidentiality in compliance with HIPAA regulations.
CNA
Capitol City Nursing Home
Washington, DC
08.2021 - 11.2021
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
CNA
Inspire Rehabilitation And Health Center
Washington, DC
09.2020 - 08.2021
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Transported patients between rooms and appointments or testing locations.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Housekeeper
Inspire Rehab & Health Center
Washington, DC
08.2018 - 09.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- cleaned and disinfected residents rooms, lobby and etc.
- Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
- Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Harris Teeter
Bakery
Arlington , VA
01.2017 - 08.2018
- Operated equipment such as bread slicers safely to avoid injury and prevent delays.
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
- Offered every customer exceptional service and worked to resolve issues with cakes and other orders to complete satisfaction.
- Completed general upkeep tasks, including changing register tapes, replacing employee supplies and washing windows.
Store Manager
Boost Mobile
Washington , DC
03.2012 - 08.2016
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Planned budgets and authorized payments and merchandise returns.
Transportation
Dip And Sons Transportation
Washington, DC
10.2012 - 09.2014
- Operated with safety and skill to avoid accidents and delays.
- Updated daily logs and customer paperwork with relevant details.
- Communicated with dispatch to convey delays and adjust delivery plans.
- Maintained safe driving record by observing all road rules, remaining cautious and alert in unfamiliar areas and keeping control of vehicle at all times.
- Clearly communicated with dispatchers , giving updated information, including estimated times of arrival and latest road conditions. and made sure passenger had seatbelt on.
Resident Assistant
New Beginnings
Washington, DC
02.2009 - 03.2011
- Maintained clean, safe and well-organized patient environment.
- Assisted residents with daily hygiene, including dental and mouth care, bath functions and hair care.
- Supervised daily activities and provided assistance when needed.
- Assisted residents in preparing for activity and social programs.
- Attended, participated and contributed to monthly staff meetings addressing resident needs.
Education
No Degree -
High School Education
Washington DcSkills
- Computer proficient
- MS Office proficiency
- Multi-line phone talent
- Creative problem solving
- Quick learner
- Managing paperwork
- Safe driver
- Residential cleaning
- Help desk support
- Recording Vital Signs
- Supporting Personal Needs
- Preparing Meals
- Documenting Behaviors
- Patient Care
- Bathing
- Responding to emergencies
- Transporting patients
- Patient Assessments
Certification
- CNA - Certified Nurse Assistant / GNA
- First Aid/CPR Certified
Timeline
Caregiver
Gt Independence
04.2022 - Current
GNA
Fort Washington Communicare
11.2021 - 04.2022
CNA
Capitol City Nursing Home
08.2021 - 11.2021
CNA
Inspire Rehabilitation And Health Center
09.2020 - 08.2021
Housekeeper
Inspire Rehab & Health Center
08.2018 - 09.2020
Harris Teeter
Bakery
01.2017 - 08.2018
Transportation
Dip And Sons Transportation
10.2012 - 09.2014
Store Manager
Boost Mobile
03.2012 - 08.2016
Resident Assistant
New Beginnings
02.2009 - 03.2011
No Degree -
High School Education