Jessica Cruz
Lubbock
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
13
13
years of professional experience
Work History
Food Truck Assistant Manager
01.2025 - 01.2026
- Post Checklists for staff to complete daily.
- Take inventory and report items needed for the week.
- Drive trailer to and from events.
- Line cook, cashier, and prep food items.
Program Manager for the Developmental Screening Program
01.2024 - 01.2025
- Coordinated with community partners to prepare for monthly developmental screenings for children from birth to 5 years, that consisted of vision, hearing, height/weight and overall development.
- Coordinated with FDLRS/Child Find to schedule screeners monthly.
- Held weekly supervisions with my team of 13 and encouraged monthly training to enhance skills.
- Reviewed intake forms for each child to determine if they need an appointment or be a direct refer to an evaluation with school district for an IEP/504.
- Coordinated team building days with team.
- Monthly meetings with community partners.
- Ordered supplies needed for staff.
- Reviewed screening files to determine appropriate referrals for children and their families.
Lead Family Support Coordinator II
01.2021 - 01.2024
- Check-in with all the FSC II’s to help with any challenging cases and provide additional resources if needed. Schedule and complete monthly supervisions with two FSC II’s. Share any new resources/referrals with all FSC’s.
- Maintained all caseloads by completing monthly check-ins or on an as needed basis, depending on the needs of the family/child. Provide developmental activities to work on at home meanwhile they wait for their evaluation with Child Find.
- Request monthly updates from the child’s assigned Child Find’s Team on the child’s evaluation date or time frame for scheduling to provide the parent/caregiver with all updates as they are received.
- Review all files to request any updates reports/diagnosis to provide the Child Find team with all reports to add in the child’s file.
Family Support Coordinator II
01.2020 - 01.2021
- Followed direct referrals for each child that has already been diagnosed or receiving some type of therapy for their developmental concerns. Review each child’s file and put together a welcome packet for the family based on the next steps and community resources available to them.
- Contacted each parent/caregiver to introduce myself as the child’s Family Support Coordinator II and scheduled a home visit to go over the next steps, Complete the Child Find parent questionnaire, gather more information on the child to make appropriate referrals.
- Maintained a case load of 30 or more files and complete monthly check-ins with each family monthly or as needed depending on the family’s needs. Provided community resources and referrals Complete and submitted requests for Administrative Services Organization funds to meet the family/child’s needs.
Intake Coordinator
01.2013 - 01.2020
- Answered phone calls from the developmental screening message line, added to excel spreadsheet to keep all calls organized, called everyone back to get more information on their concerns.
- Prepared email/mail pre-screening forms to parents/caregivers to start the developmental screening appointment/direct refer process. Requested any reports or diagnosis, if applicable.
- Processed all pre-screening forms received which are reviewed and determine if the child will be a direct refer or scheduled for a developmental screening.
- Prepared screening bags by making sure all forms and manipulatives are available for each screener, replace any items as needed. Set-up at screening sites monthly.
Education
BS - Human Services
University of Phoenix
Phoenix, AR11-2016
AA - Psychology
University of Phoenix
Phoenix, AR01-2011
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Documentation and reporting
- Relationship building
- Task delegation
- Shift scheduling
Timeline
Food Truck Assistant Manager
01.2025 - 01.2026
Program Manager for the Developmental Screening Program
01.2024 - 01.2025
Lead Family Support Coordinator II
01.2021 - 01.2024
Family Support Coordinator II
01.2020 - 01.2021
Intake Coordinator
01.2013 - 01.2020
AA - Psychology
University of Phoenix
BS - Human Services
University of Phoenix