Jessica Cuevas

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Inventory control

Receiving

Customer service

Pricing

• Resolved discrepancies between physical counts and electronic records through thorough investigation and reconciliation efforts.
• Trained new employees on proper inventory procedures, ensuring consistency in processes across the team.
• Performed data entry and completed proper paperwork.
• Investigated and resolved variances in inventory counts on monthly basis.